cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

Welcome to the Cisco Small Business Community

Have a question? Click on a topic board below to get started in the community.
Get the latest news in this issue of the Cisco Small Business Monthly Newsletter

Troubleshooting: SPA5xx / WIP310 MWI 410 Subscription is Already Terminated

1675
Views
0
Helpful
0
Comments

The IP phone [WIP310 in this case] did not illuminate the MWI when a voice mail was present.

The phone registered to Thomson Cirpack as call-control but received 410 Subscription is already terminated

The solution was to increase SIP tab > SIP Timer Values (sec) > Reg Min Expires: 1800

Details:

What was happening:

WIP310 REGISTERS to Thomson Cirpack

WIP310 sends SUBSCRIBE but never receives 401 Please authenticate

WIP310 does not receive 202 Accepted from Thomson Cirpack

WIP310 attempts to SUBSCRIBE again but Thomson Cirpack responds with 410 Subscription is already terminated

What should happen:

WIP310 REGISTERS to Thomson Cirpack

WIP310 sends SUBSCRIBE

Thomson Cirpack responds with 401 Please authenticate

WIP310 responds

Thomson Cirpack responds with 202 Accepted

Issue:

The SIP tab > SIP Timer Values (sec) > Reg Min Expires: setting was too low so Thomson Cirpack responed with 410 Subscription is already terminated

<end>