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Steven DiStefano
VIP Alumni
VIP Alumni

[toc:faq]

General Information

The UC 500 Software Packs bundle all the necessary files for the UC 500 Series platform. The files include UC 500 IOS image, voicemail and automated attendant CUE software, IP Phone firmware files, and multiple TAR/archive files for various components of the UC 500 (for example vlan information, default configuration files for each product SKU, ringer files for IP Phones, music-on-hold files, background images for colored IP Phones, etc.). The UC 500 Software Packs are thoroughly tested with CCA releases and are pre-installed on UC 500 shipped from Cisco.

For any questions relating to the UC 500 Software Packs please email uc500-swp@cisco.com.

To download the latest UC 500 Series software go here:

https://supportforums.cisco.com/docs/DOC-9829/

For the latest CCA software go here:

http://www.cisco.com/go/configassist

For the latest OM software go here:

http://www.cisco.com/go/officemanager

Software Pack Roadmap

Note: Timelines & Releases are tentative and are subjected to change

Software

Pack

Release

Timeframe

IOSCMECUE

Compatible

CCA

8.6.22013-JUL15.1(4)M68.68.6.53.2.3
8.6.12012-NOV15.1(4)M58.68.6.53.2.2
8.6.0

2012-JUN

15.1(4)M48.68.6.33.2.1
8.2.02011-JUL

15.1(2)T4

8.18.0.63.1
8.1.02010-DEC15.1(2)T28.18.0.33.0
8.0.52010-NOV15.0(1)XA3a8.08.0.32.2.6
8.0.42010-AUG15.0(1)XA3a8.08.0.22.2.5
8.0.3

BETA1

15.0(1)XA3a8.08.0.22.2.5 (Beta)
8.0.22010-MAR15.0(1)XA28.07.1.32.2.2
8.0.12010-FEB15.0(1)XA1a8.07.1.32.2.2
8.0.02009-NOV15.0(1)XA8.07.1.32.2
7.0.42009-OCT12.4(20)T47.07.0.32.1.1
7.1.32009-SEP12.4(24)SB7.17.0.32.1

1. Software Pack 8.0.3 was only released as a BETA release.

2. Software Pack 8.0.5 was an unplanned release in response to CSCti85760

Phone Firmware Matrix

Software

Pack

SPA-525G

SPA-50X

SPA-30X


SPA 51x

7914

7915

7916

7921

7925

79367937

7940

7960

79XX

6901

6911

6921

6941

6961

8961

9951

9971


8.6.27.5.2c7.5.2c7.5.2d5.0.41.0.41.4.1SR13.3.211.4.48.1.29.1.19.1.19.1.19.2.2
8.6.17.5.2a7.5.2b7.5.2b5.0.41.0.41.4.1SR13.3.211.4.48.1.29.1.19.1.19.1.19.2.2
8.6.07.4.9c7.4.9c
5.0.41.0.41.4.1SR13.3.211.4.48.1.29.1.19.1.19.1.19.2.2
8.2.07.4.8a7.4.8a

5.0.4

1.0.4

1.3.4SR1

3.3.20

1.3.4

8.1.28.5.4S9.0.28.5.4--
8.1.07.4.67.4.6
5.0.41.0.41.3.4SR13.3.201.3.48.1.28.5.4S9.0.28.5.4--
8.0.57.4.47.4.4
5.0.41.0.41.3.4SR13.3.201.3.48.1.28.5.3S------
8.0.47.4.47.4.4
5.0.41.0.41.3.4SR13.3.201.3.48.1.28.5.3S------
8.0.37.4.47.4.4
5.0.41.0.41.3.33.3.201.3.48.1.28.5.3S------
8.0.27.4.37.4.3
5.0.41.0.41.3.33.3.201.3.48.1.28.5.3S------
8.0.17.4.37.4.3
5.0.41.0.41.3.33.3.201.3.48.1.28.5.3S------
8.0.07.4.27.4.2
5.0.41.0.41.3.33.3.201.3.48.1.28.5.3S------
7.0.47.1.97.1.3c
5.0.31.0.3

1.2.1 / 1.3.1

3.3.161.3.28.0.18.4.2S------
7.1.37.1.97.1.3c
5.0.31.0.3

1.2.1 / 1.3.1

3.3.161.3.28.0.18.4.2S------

  • Firmware version 8.1.17 will be the last release for the CP-52X model phones bundled with the Software Packs.

MD5 Checksum

A UC 500 Software Pack contains a bundle of various software components resulting to a large zip file - E.g. 300MB. To validate the integrity of the Software Pack before use with CCA the checksum of the Software Pack can be compared to the MD5 checksum posted here. A program like FSUM can be used to compute the checksum-

http://www.slavasoft.com/fsum/

C:\SWP\8.0.5>fsum UC5*

SlavaSoft Optimizing Checksum Utility - fsum 2.52.00337
Implemented using SlavaSoft QuickHash Library <www.slavasoft.com>
Copyright (C) SlavaSoft Inc. 1999-2007. All rights reserved.

; SlavaSoft Optimizing Checksum Utility - fsum 2.52.00337 <www.slavasoft.com>
;
; Generated on 11/30/10 at 17:26:58
;
0a3f57b0a86e31b79cfe44e9503fb376 *UC520_8.0.5.zip
335b94e433d26f2c792e46072000122f *UC540_8.0.5.zip
f49be072816f67e92d3c45aca89a5215 *UC560_8.0.5.zip

C:\SWP\8.0.5>

Software

Pack

UC520UC540UC560
8.1.06daf84694817c48d137dda9581f13df2a8daf57fbc3345c08a7f9a3e54a5aa29e0e116d1de929bb9f6bf4815ccbad873
8.0.50a3f57b0a86e31b79cfe44e9503fb376335b94e433d26f2c792e46072000122ff49be072816f67e92d3c45aca89a5215
8.0.4262e48b32d94bc281885c763fd62e570bce30391a3278c782230defe3b3820bc454296bd0024d6b4bc5f005d9f9b357c

General Announcements

  • 12-20-2010 - Software Pack 8.1.0 and the corresponding Locale Packs have been posted on the Support Community and CCO.

  • 11-30-2010 - Software Pack 8.0.5 and the corresponding CUE localization files have been posted on the Support Community and CCO. SWP 8.0.2 and 8.0.4 along with the corresponding localization files will be removed from the Support Community on 12-3-2010. If these files are needed after their removal they can still be downloaded from CCO, or email uc500-swp@cisco.com to request the specific files needed.

Comments
gregatatt
Level 1
Level 1

Alberto -

On March 6th you posted ...

" ... early april (estimating 10th  of April)..."  

As an eta for the release. Now, it's been moved to the end of April?

So it appears to be delayed yet again. How/Why should we have any confidence in the end of April date?

Alberto Montilla
Cisco Employee
Cisco Employee

Hi Gregory;

I am trying to provide you as much visibility as available on the release date as I understand you have been waiting for some time on this SW release. Having said that, please also understand I have been providing estimations, based on available data.

Nothing has been moved, since officially the release is on the month of april. We are working as hard as we can to release asap, however end of april is our best confidence date at this point.

Regards;
Alberto

gurjbakshi
Level 1
Level 1

Man, it's too bad that this makes us look like idiots to our customers.  A lot of cheaper solutions are offering softphones for apple IOS devices and Androids, whereas the UC560 seems to have trouble with supporting anything but apple!  CCA doesn't even allow you to add SIP phones either (all competing systems allow you to do this....you don't need to have cli knowledge)!  It's really starting to bug me. 

Seriously, with this delay, there better be some additional features coming out!  Hopefully this wont be another abandoned project :S  Updates are really starting to slow down....

waltercontreras
Level 1
Level 1

How are we going to be notified when the IOS is released?

Alberto is there a BETA Program we can participate.

cyberburn07
Level 1
Level 1

Can you please tell me what that cheaper products are, I want iphone and android support for my customers now not next year.

mcasimirc63
Level 4
Level 4

I think we should all give the UC500/CCA team some leniency.  Having worked very closely with the UC500 team, I know they work endless hours to make this product line better.  I don't know of any company in this SMB space that has the Sr. Product manager answering partner complaints, requests and giving out his email address to try and help.  Remember, Cisco is a partner led organization so making their partners more profitable is in their best interest.

Scott Martin
Level 1
Level 1

I agree with Marcus. You can extoll the virtues of the competitor's products all you like but not one of them provides the tight data/voice integration that the UC500 does. I was involved in the beta for CCA 3.2 and the software pack 8.3 (as it was called then - now to be named 8.6) and frankly I am glad Cisco pulled the pin on this software pack, as there were some fairly significant bugs. I would much prefer to have a properly tested release go out than some half-baked version just because partner's want bleeding edge features.

Saying that, there are significant improvements that still need to be made to the CCA tool now that we are 'forced' to use it. There are some fairly basic items which the UC500 software packs have done for some time, but are still not in CCA. The best thing we can do is raise these with the CCA product team and hope they get addressed. I'm now embarking on getting my UCExpress certification however, as I believe the CLI is still far more flexible and powerful (and faster!) than CCA will ever be.

If you want the latest versions of CME, roll up you sleeves, certify, and get ISR G2s.

John Platts
Level 4
Level 4

I have noticed that Cisco has released the SPA512 and SPA514 IP phones. Are these phones planned to be supported in the upcoming 8.6.x software pack, or are these phones planned to be added to a future software pack?

I have noticed that the next major CCA release and the 9.x software pack are not currently listed on the UC500 software pack roadmap. When do we expect the next major CCA release and 9.x software pack currently?

FAST-DETECT
Level 1
Level 1

Hello Paolo,

However I suspect that activating and disactivating Call Deflection, as well other services, may be as easy as calling a certain code using appropriate dial-peer.

I'm new to the UC500 series, as we are currently migrating from Asterisk to a UC560. Since my company is based in Germany we utilize two ISDN trunk lines (point-to-point) offering a total of four ISDN B-Channels (4 simultaneous calls).

CallDeflection (CD) is a very neat feature to save trunk line capacity when forwarding a call. The call gets deflected at the operators switching center to the new receiver leaving your own trunk lines free. This feature is specified by ETSI http://www.etsi.org/deliver/etsi_i_ets/300200_300299/300202/01_60/ets_300202e01p.pdf As all DSS1 Euro-ISDN features the signaling should go by the ISDN-D-Channel - there is no such thing as calling "**123*<new target>*". Call deflection needs to be integrated within the ISDN net3 BRI protocol stack. Cisco actually did this for QSIG PRIs http://www.cisco.com/en/US/docs/ios/12_3/vvf_c/cisco_ios_h323_configuration_guide/old_archives_h323/3basic.html#wp1009006

and this thread: https://supportforums.cisco.com/thread/2019755

On the other side - I didn't manage to get Call Deflection working on my asterisk PBX so I won't miss it too much my UC560... A few years from now we'll all be using SIP-trunks - at least my telco sales rep tried to tell me that, as they're fading out ISDN PSTN in Germany.

I also have another quick question about the new UC500 sw pack release: Are there any improvements on how the SPA500s BLF and attendant consolos are working? As I saw on some youtube videos when you're using the UC320 you can monitor other extensions on your BLFs, they'll flash yellow if the monitored line is ringing and by pressing that flashing button you can pickup that - This is what I also would have expected my UC500 to be capable of! Also a urgent needed feature would be to actually see who is calling on a monitored line (if it's just a coworker from another floor or if it's an external call (client)).

Regards,

Fabian

rick.mancinelli
Level 1
Level 1

Awesome, now we are moved out to May!  

Hey team, why not make it July, this way it will have been an entire year... 

Seriously, is there ONE engineer working on this?   I'm sorry, I go back to my original comments.  Scrap CME and UC5xx and release a UC-SMB that builds on the existing UCM and UCM-BE platforms.  It is x86 based, can be virtualized, and supports all the existing Cisco phones.  We would have a single code base, a group of developers who obviously know what they are doing, proven technology, a solution which is very current with respect to what our competitors offer, and so forth.

UC5xx is a dead/dying product in my eyes...and sadly, it looks like the same may be true for some others on here.

This has been painful to watch, painful on our pocketbooks (as we spend 10's of hours troubleshooting bugs, er "issues", with nearly every install we do), and painful for our clients who expect more from the Cisco name.

I'm sorry Cisco, but this long time supporter is very soured right now.

paolo bevilacqua
Hall of Fame
Hall of Fame

Fabian,

to be honest, Call Deflection to my eyes is exactly the same as C.O. based unconditional call forwarding that we have on analog lines since the '.90.

All what I'm asking is how you activate and de-activate the feature from a common ISDN BRI phone. Your telco sells you the service, can't they tell you how to use it?

Once I have this information, I'll tell you how if and how it's is applicable to CME/UC500.

Sorry, I have no time or will to dig into verbose ITU documents that seems to be written more to hide information thtan divulge it. I did that already long enough in my young years.

And, the monitoring feature you described, it's simply a shared DN with 's' button. Yes when a call come is will take the dispaly, not a big deal really.

paolo bevilacqua
Hall of Fame
Hall of Fame

Rick,

understand your frustration that is shared by all readers of this thread, but you're very off-base with you scrape this and scrape that statement.

I do not want a server based IPT solutions that costs hundreds of $ per seat and take hours to install, configure, and maintain. I do not want anything with disks, general purpose OS, patches, databases, clusters or the alike. I do not want anything that I can't represent configuration in a single text file or two, and that I cannot configure and troubleshoot with CLI.

I do want a solution that runs on the same box that has the physical interfaces, and something that in fact is all the opposite of what I have described above (CUCM). CME and UC500 do 99% of what I want and I had an enormous professional success with it in the last 5 years of my career.

Now, back to the matter at hand. Thank you Alberto for sharing the defects that are holding back the release. Personally, I think that these do not affect a base large enough to justify your decision, others can of course differ.

Now, let's just hope that the one programmer working on the issues can get it right soon.

FAST-DETECT
Level 1
Level 1

All what I'm asking is how you activate and de-activate the feature from a common ISDN BRI phone. Your telco sells you the service, can't they tell you how to use it?

Once I have this information, I'll tell you how if and how it's is applicable to CME/UC500.

This is the thing. All ISDN BRI phones that I had on my desk (Siemens, Alcatel, Ascom, and many more) had had the CD feature (among others like call back on subscriber busy etc.) represented on their GUI. You were able to select if you wanted the phone to handle the call forwared (blocking two ISDN-B-Channels) or to have the provider's switching center have the call forwarded. There are no overall valid button combinations to initiated a CD. DSS1-ISDN uses the so called D-channel for signaling and to negotiate those things with the provider.So the phone has to translate the user input into Q.931 signaling comands and send those via the D-channel to your provider.

My understanding of how cisco implemnts the BRIs in their produts, the implementation for the CD feature has to be done on the net3 level of the BRI. How the D-channel packet needs to be "formatted" is displayed here: http://www.itu.int/rec/dologin_pub.asp?lang=e&id=T-REC-Q.931-199805-I!!PDF-E&type=items on page 111 - I know you said you don't like ITU documents, but I don't see any chances to initiate a CD with a dial sequence when there is no representation within the D-channel protocol stack on the cisco bri driver side.

And, the monitoring feature you described, it's simply a shared DN with 's' button. Yes when a call come is will take the dispaly, not a big deal really.

That's a good hint to use shared lines with silent option for this feature.

I will use this for those lines that need to be answered by assistants. For "only" monitored line keys there is no flashing (yet)possible on incoming calles are, right?

Regards,

Fabian

rick.mancinelli
Level 1
Level 1

Paolo-

I hear you! 

At the end of the day, I think we are both asking for the same thing: a reasonably priced, reliable, small/medium sized business phone system with a Cisco label on it.

The UC5xx / CME approach, in my opinion, has been tried and has not been the most successful.  I am suggesting that perhaps it is time for a new approach.

My idea is a scaled down version of software that already exists and works.  I envision a UC-SMB solution that could be delivered as a virtual appliance or a physical appliance.  The physical appliance should be priced similarly to the current UC5xx models, while the virtual appliances coud offer a modest discount.  The BE3000 is server based, sold as a physical appliance, and it is a very nice product indeed.  (it also shows how the more complex UCM can be simplified for smaller markets!)

I know you mentioned that you do not want a "server" based product, but my contention is "why does it matter?" - as long as it works, is reliable, and affordable.  CUE, for instance, has been "server based" since its inception.  It runs on a custom build of linux on its own processor, memory, and disk.  In CME, it is installed as a daughter card in a router - in the UC5xx, it is still separate from the main unit (though it sits in the same physical box). 

Heck, you could even leverage an SRE module to load up my proposed UC-SMB solution and still maintain the ability to install it on (or within, anyway) a router.

The UC-SMB solution that I envision would eliminate the need for two teams within Cisco, with two different feature matrices, two different support structures, two different approved device lists, and so on.  The virtual appliance would (quite obviously) support SIP trunks only.  The physical appliance (perhaps based on a C series UCS server) could be sold just like the current UC5xx with an embedded T1/E1 card (or ISDN) as well as some FXO/FXS ports.  Best of both worlds.  Of course the proposed UC-SMB would need to include some features that CME has had for years but yet UCM still lacks, things like BACD and simple paging.  A UC-SMB solution also provides a clean upgrade path to UCM-BE or UCM whereas the current UC5xx/CME solution does not. 

Paolo, you do make a great point about CLI.   Yes, I love the CLI in CME but that love stems from the fact that it allows us to do things that we simply cannot do with CCA.  That said, the troubleshooting capabilities within UCM are fairly extensive (RTMT) and there is no need for a CLI because everything is (and always has been) within the GUI.  (The lone exception here is CUBE, but that is beyond the scope of this discussion!)

Perhaps asking for a unified code base between CME and UCM is too much?  I'm not sure.   Honestly, if Cisco could produce a working and reliable UC5xx with relevant features for the current market place (mobile clients, working presence, working operator console??) and a tool that can configure 100% of the functionality without the need for CLI (and better, without breaking things that are done via CLI), then we might be on to something.   As it stands, Cisco seems to be struggling with unifying the code bases of CME and UC5xx - and that is disheartening.

Remember, I am a HUGE Cisco fan.   My experience with Cisco goes back to the 100x/250x routers.  I just want an SMB PBX product that can be deployed without risking my business reputation.  Right now, I'm afraid, Cisco does not offer one.

I do hope they get it right soon, though.  For all of our sakes. 

Rick

PS - yes, the UCC/SCC software and related Operator Console have made HUGE strides, but there are still a number of lingering bugs that make the presence unreliable.  If an operator transfers a call to someone she thinks is off the line, and that call ends up in VM because the user is busy instead of being parked, bad things can happen.  We've had a client report lost sales as a result.  Not good.  I've never had this issue with the equivalent tools (presence, CUBAC/CUEAC).

gregatatt
Level 1
Level 1

I too share your fustration.

However, I do want to thank Cisco for the update. Timely updates are appreciated, hoever....

With ANOTHER delay, I think the new eta should have come with an explanation for it.

First it was mid April, then end of April, now 'May'.

I'd like to know why.

And I share the ONE programmer sentiment.

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