UC 500 Software Packs - Page 11

Steven DiStefano · ‎09-15-2009

[toc:faq]

General Information

The UC 500 Software Packs bundle all the necessary files for the UC 500 Series platform. The files include UC 500 IOS image, voicemail and automated attendant CUE software, IP Phone firmware files, and multiple TAR/archive files for various components of the UC 500 (for example vlan information, default configuration files for each product SKU, ringer files for IP Phones, music-on-hold files, background images for colored IP Phones, etc.). The UC 500 Software Packs are thoroughly tested with CCA releases and are pre-installed on UC 500 shipped from Cisco.

For any questions relating to the UC 500 Software Packs please email uc500-swp@cisco.com.

To download the latest UC 500 Series software go here:

https://supportforums.cisco.com/docs/DOC-9829/

For the latest CCA software go here:

http://www.cisco.com/go/configassist

For the latest OM software go here:

http://www.cisco.com/go/officemanager

Software Pack Roadmap

Note: Timelines & Releases are tentative and are subjected to change

Software Pack	Release Timeframe	IOS	CME	CUE	Compatible CCA
8.6.2	2013-JUL	15.1(4)M6	8.6	8.6.5	3.2.3
8.6.1	2012-NOV	15.1(4)M5	8.6	8.6.5	3.2.2
8.6.0	2012-JUN	15.1(4)M4	8.6	8.6.3	3.2.1
8.2.0	2011-JUL	15.1(2)T4	8.1	8.0.6	3.1
8.1.0	2010-DEC	15.1(2)T2	8.1	8.0.3	3.0
8.0.5	2010-NOV	15.0(1)XA3a	8.0	8.0.3	2.2.6
8.0.4	2010-AUG	15.0(1)XA3a	8.0	8.0.2	2.2.5
8.0.3	BETA¹	15.0(1)XA3a	8.0	8.0.2	2.2.5 (Beta)
8.0.2	2010-MAR	15.0(1)XA2	8.0	7.1.3	2.2.2
8.0.1	2010-FEB	15.0(1)XA1a	8.0	7.1.3	2.2.2
8.0.0	2009-NOV	15.0(1)XA	8.0	7.1.3	2.2
7.0.4	2009-OCT	12.4(20)T4	7.0	7.0.3	2.1.1
7.1.3	2009-SEP	12.4(24)SB	7.1	7.0.3	2.1

1. Software Pack 8.0.3 was only released as a BETA release.

2. Software Pack 8.0.5 was an unplanned release in response to CSCti85760

Phone Firmware Matrix

Software Pack	SPA-525G	SPA-50X SPA-30X	SPA 51x	7914	7915 7916	7921 7925	7936	7937	7940 7960	79XX	6901 6911	6921 6941 6961	8961 9951 9971
8.6.2	7.5.2c	7.5.2c	7.5.2d	5.0.4	1.0.4	1.4.1SR1	3.3.21	1.4.4	8.1.2	9.1.1	9.1.1	9.1.1	9.2.2
8.6.1	7.5.2a	7.5.2b	7.5.2b	5.0.4	1.0.4	1.4.1SR1	3.3.21	1.4.4	8.1.2	9.1.1	9.1.1	9.1.1	9.2.2
8.6.0	7.4.9c	7.4.9c		5.0.4	1.0.4	1.4.1SR1	3.3.21	1.4.4	8.1.2	9.1.1	9.1.1	9.1.1	9.2.2
8.2.0	7.4.8a	7.4.8a		5.0.4	1.0.4	1.3.4SR1	3.3.20	1.3.4	8.1.2	8.5.4S	9.0.2	8.5.4	--
8.1.0	7.4.6	7.4.6		5.0.4	1.0.4	1.3.4SR1	3.3.20	1.3.4	8.1.2	8.5.4S	9.0.2	8.5.4	--
8.0.5	7.4.4	7.4.4		5.0.4	1.0.4	1.3.4SR1	3.3.20	1.3.4	8.1.2	8.5.3S	--	--	--
8.0.4	7.4.4	7.4.4		5.0.4	1.0.4	1.3.4SR1	3.3.20	1.3.4	8.1.2	8.5.3S	--	--	--
8.0.3	7.4.4	7.4.4		5.0.4	1.0.4	1.3.3	3.3.20	1.3.4	8.1.2	8.5.3S	--	--	--
8.0.2	7.4.3	7.4.3		5.0.4	1.0.4	1.3.3	3.3.20	1.3.4	8.1.2	8.5.3S	--	--	--
8.0.1	7.4.3	7.4.3		5.0.4	1.0.4	1.3.3	3.3.20	1.3.4	8.1.2	8.5.3S	--	--	--
8.0.0	7.4.2	7.4.2		5.0.4	1.0.4	1.3.3	3.3.20	1.3.4	8.1.2	8.5.3S	--	--	--
7.0.4	7.1.9	7.1.3c		5.0.3	1.0.3	1.2.1 / 1.3.1	3.3.16	1.3.2	8.0.1	8.4.2S	--	--	--
7.1.3	7.1.9	7.1.3c		5.0.3	1.0.3	1.2.1 / 1.3.1	3.3.16	1.3.2	8.0.1	8.4.2S	--	--	--

Firmware version 8.1.17 will be the last release for the CP-52X model phones bundled with the Software Packs.

MD5 Checksum

A UC 500 Software Pack contains a bundle of various software components resulting to a large zip file - E.g. 300MB. To validate the integrity of the Software Pack before use with CCA the checksum of the Software Pack can be compared to the MD5 checksum posted here. A program like FSUM can be used to compute the checksum-

http://www.slavasoft.com/fsum/

C:\SWP\8.0.5>fsum UC5*

SlavaSoft Optimizing Checksum Utility - fsum 2.52.00337
Implemented using SlavaSoft QuickHash Library <www.slavasoft.com>
Copyright (C) SlavaSoft Inc. 1999-2007. All rights reserved.

; SlavaSoft Optimizing Checksum Utility - fsum 2.52.00337 <www.slavasoft.com>
;
; Generated on 11/30/10 at 17:26:58
;
0a3f57b0a86e31b79cfe44e9503fb376 *UC520_8.0.5.zip
335b94e433d26f2c792e46072000122f *UC540_8.0.5.zip
f49be072816f67e92d3c45aca89a5215 *UC560_8.0.5.zip

C:\SWP\8.0.5>

Software

Pack

UC520

UC540

UC560

8.1.0

6daf84694817c48d137dda9581f13df2

a8daf57fbc3345c08a7f9a3e54a5aa29

e0e116d1de929bb9f6bf4815ccbad873

8.0.5

0a3f57b0a86e31b79cfe44e9503fb376

335b94e433d26f2c792e46072000122f

f49be072816f67e92d3c45aca89a5215

8.0.4

262e48b32d94bc281885c763fd62e570

bce30391a3278c782230defe3b3820bc

454296bd0024d6b4bc5f005d9f9b357c

General Announcements

12-20-2010 - Software Pack 8.1.0 and the corresponding Locale Packs have been posted on the Support Community and CCO.
11-30-2010 - Software Pack 8.0.5 and the corresponding CUE localization files have been posted on the Support Community and CCO. SWP 8.0.2 and 8.0.4 along with the corresponding localization files will be removed from the Support Community on 12-3-2010. If these files are needed after their removal they can still be downloaded from CCO, or email uc500-swp@cisco.com to request the specific files needed.

wireddirect · ‎06-01-2012

WoW.. a lot of complaing! We sell a lot of UC500's. The last firmware seems very stable. Just not the SPA phones but if you download the lastes firmwars for the phone which seems to fix a lot of issues that we were seeing with thoses phone. But the only feature i i'm hopping to get is SSL vpn for the 7900 phones!!! But my true love is still for full CME products / you get the full features now and not be 1+ year behind CME!

gurjbakshi · ‎06-04-2012

It's June 4th! I've emailed you all early this morning about the release time and haven't received a response yet. Any idea as to what time it will be posted? Hopefully it's not delayed again :S

clark.adam.p · ‎06-04-2012

Looks to be available now on CCO:

http://www.cisco.com/cisco/software/type.html?mdfid=281163511&flowid=5342

mohd abdul malik · ‎06-16-2012

can we have multisite calling on UC5xx with the support of 99xx phones.

bjames · ‎06-18-2012

Can someone point me to the right path; we ned to upgrade from 12.4(22) YB4 of our UC520 to 8.6. I know there will be many steps but I couldn't find a good path. We are so behind because the version we have has been rock solid for years. Thanks in advance,

Bob James

cwheeler · ‎06-27-2012

I have a system that is currently running:

Cisco UC520-24U-8FXO-K9

UC500 Software (UC500-ADVIPSERVICESK9-M), Version 12.4(22)YB

CME Version 7.1

CUE 3.0

Can it be upgraded to the lastest SWP and what is the best process to do so?

The office use the IP Communicator and CallConnector for all users, 64bit. Have there been any known issues with these with the latest release?

Thanks,

Alberto Montilla · ‎06-28-2012

Dear Sir;

Best place to start is https://supportforums.cisco.com/docs/DOC-9829

You would need CCA 3.2.2 to upgrade. This is the best way to do it.

Regards;
Alberto

DesaHonduras · ‎08-14-2012

Alberto, i think you mean CCA 3.2.1 (which is the latest at this time)

wayne · ‎08-20-2012

I am having an issue with logging into EM as well as dropped calls on my 7941's and 7970's. I have a UC520 box and brought everything to most recent versions on the Matrix including the phones on 9.1.1 , now I am being told by TAC that I need to downgrade the firmware to 8.5.3 on the phones. However if I downgrade the firmware, that will make the CME, CUE and IOS incompatible with the phones firmware. Has anyone else had this problem?

paolo bevilacqua · ‎08-20-2012

now I am being told by TAC that I need to downgrade the firmware to 8.5.3 on the phones. However if I downgrade the firmware, that will make the CME, CUE and IOS incompatible with the phones firmware. Has anyone else had this problem?

There is no strict compatibility issue between phone firmware and anything else.You can mix and match as needed.

Please send further questions to regular discussion forum.

Tiberie Kirijas · ‎08-29-2012

Perfect info! Thank You so much!

ipvoiipvoi · ‎09-20-2012

wrong forum. Sorry.

paolo bevilacqua · ‎09-20-2012

ipvoiipvoi wrote:

Hello,

Does the Cisco 8941/8945 phones work on the UC560 ?

On the CUCM itself it works and is supported.

If it is not supported at this time, do the phones work if we configure them manually in CLI ?

I guess yes but just in case someone has experience in this.

Thanks

Please post questions in discussions, not documents.

FAST-DETECT · ‎10-10-2012

Hello,

EDIT: never mind found it myself: https://supportforums.cisco.com/docs/DOC-26978

can you tell us about the changes / fixes introduced by the software pack 8.6.1?

Will there be support for the SPA500DS attendant console within the updated CCA?

regards

Fabian

Dennis Bigelow · ‎11-13-2012

Thank ypu