UC 500 Software Packs - Page 14

Steven DiStefano · ‎09-15-2009

[toc:faq]

General Information

The UC 500 Software Packs bundle all the necessary files for the UC 500 Series platform. The files include UC 500 IOS image, voicemail and automated attendant CUE software, IP Phone firmware files, and multiple TAR/archive files for various components of the UC 500 (for example vlan information, default configuration files for each product SKU, ringer files for IP Phones, music-on-hold files, background images for colored IP Phones, etc.). The UC 500 Software Packs are thoroughly tested with CCA releases and are pre-installed on UC 500 shipped from Cisco.

For any questions relating to the UC 500 Software Packs please email uc500-swp@cisco.com.

To download the latest UC 500 Series software go here:

https://supportforums.cisco.com/docs/DOC-9829/

For the latest CCA software go here:

http://www.cisco.com/go/configassist

For the latest OM software go here:

http://www.cisco.com/go/officemanager

Software Pack Roadmap

Note: Timelines & Releases are tentative and are subjected to change

Software Pack	Release Timeframe	IOS	CME	CUE	Compatible CCA
8.6.2	2013-JUL	15.1(4)M6	8.6	8.6.5	3.2.3
8.6.1	2012-NOV	15.1(4)M5	8.6	8.6.5	3.2.2
8.6.0	2012-JUN	15.1(4)M4	8.6	8.6.3	3.2.1
8.2.0	2011-JUL	15.1(2)T4	8.1	8.0.6	3.1
8.1.0	2010-DEC	15.1(2)T2	8.1	8.0.3	3.0
8.0.5	2010-NOV	15.0(1)XA3a	8.0	8.0.3	2.2.6
8.0.4	2010-AUG	15.0(1)XA3a	8.0	8.0.2	2.2.5
8.0.3	BETA¹	15.0(1)XA3a	8.0	8.0.2	2.2.5 (Beta)
8.0.2	2010-MAR	15.0(1)XA2	8.0	7.1.3	2.2.2
8.0.1	2010-FEB	15.0(1)XA1a	8.0	7.1.3	2.2.2
8.0.0	2009-NOV	15.0(1)XA	8.0	7.1.3	2.2
7.0.4	2009-OCT	12.4(20)T4	7.0	7.0.3	2.1.1
7.1.3	2009-SEP	12.4(24)SB	7.1	7.0.3	2.1

1. Software Pack 8.0.3 was only released as a BETA release.

2. Software Pack 8.0.5 was an unplanned release in response to CSCti85760

Phone Firmware Matrix

Software Pack	SPA-525G	SPA-50X SPA-30X	SPA 51x	7914	7915 7916	7921 7925	7936	7937	7940 7960	79XX	6901 6911	6921 6941 6961	8961 9951 9971
8.6.2	7.5.2c	7.5.2c	7.5.2d	5.0.4	1.0.4	1.4.1SR1	3.3.21	1.4.4	8.1.2	9.1.1	9.1.1	9.1.1	9.2.2
8.6.1	7.5.2a	7.5.2b	7.5.2b	5.0.4	1.0.4	1.4.1SR1	3.3.21	1.4.4	8.1.2	9.1.1	9.1.1	9.1.1	9.2.2
8.6.0	7.4.9c	7.4.9c		5.0.4	1.0.4	1.4.1SR1	3.3.21	1.4.4	8.1.2	9.1.1	9.1.1	9.1.1	9.2.2
8.2.0	7.4.8a	7.4.8a		5.0.4	1.0.4	1.3.4SR1	3.3.20	1.3.4	8.1.2	8.5.4S	9.0.2	8.5.4	--
8.1.0	7.4.6	7.4.6		5.0.4	1.0.4	1.3.4SR1	3.3.20	1.3.4	8.1.2	8.5.4S	9.0.2	8.5.4	--
8.0.5	7.4.4	7.4.4		5.0.4	1.0.4	1.3.4SR1	3.3.20	1.3.4	8.1.2	8.5.3S	--	--	--
8.0.4	7.4.4	7.4.4		5.0.4	1.0.4	1.3.4SR1	3.3.20	1.3.4	8.1.2	8.5.3S	--	--	--
8.0.3	7.4.4	7.4.4		5.0.4	1.0.4	1.3.3	3.3.20	1.3.4	8.1.2	8.5.3S	--	--	--
8.0.2	7.4.3	7.4.3		5.0.4	1.0.4	1.3.3	3.3.20	1.3.4	8.1.2	8.5.3S	--	--	--
8.0.1	7.4.3	7.4.3		5.0.4	1.0.4	1.3.3	3.3.20	1.3.4	8.1.2	8.5.3S	--	--	--
8.0.0	7.4.2	7.4.2		5.0.4	1.0.4	1.3.3	3.3.20	1.3.4	8.1.2	8.5.3S	--	--	--
7.0.4	7.1.9	7.1.3c		5.0.3	1.0.3	1.2.1 / 1.3.1	3.3.16	1.3.2	8.0.1	8.4.2S	--	--	--
7.1.3	7.1.9	7.1.3c		5.0.3	1.0.3	1.2.1 / 1.3.1	3.3.16	1.3.2	8.0.1	8.4.2S	--	--	--

Firmware version 8.1.17 will be the last release for the CP-52X model phones bundled with the Software Packs.

MD5 Checksum

A UC 500 Software Pack contains a bundle of various software components resulting to a large zip file - E.g. 300MB. To validate the integrity of the Software Pack before use with CCA the checksum of the Software Pack can be compared to the MD5 checksum posted here. A program like FSUM can be used to compute the checksum-

http://www.slavasoft.com/fsum/

C:\SWP\8.0.5>fsum UC5*

SlavaSoft Optimizing Checksum Utility - fsum 2.52.00337
Implemented using SlavaSoft QuickHash Library <www.slavasoft.com>
Copyright (C) SlavaSoft Inc. 1999-2007. All rights reserved.

; SlavaSoft Optimizing Checksum Utility - fsum 2.52.00337 <www.slavasoft.com>
;
; Generated on 11/30/10 at 17:26:58
;
0a3f57b0a86e31b79cfe44e9503fb376 *UC520_8.0.5.zip
335b94e433d26f2c792e46072000122f *UC540_8.0.5.zip
f49be072816f67e92d3c45aca89a5215 *UC560_8.0.5.zip

C:\SWP\8.0.5>

Software

Pack

UC520

UC540

UC560

8.1.0

6daf84694817c48d137dda9581f13df2

a8daf57fbc3345c08a7f9a3e54a5aa29

e0e116d1de929bb9f6bf4815ccbad873

8.0.5

0a3f57b0a86e31b79cfe44e9503fb376

335b94e433d26f2c792e46072000122f

f49be072816f67e92d3c45aca89a5215

8.0.4

262e48b32d94bc281885c763fd62e570

bce30391a3278c782230defe3b3820bc

454296bd0024d6b4bc5f005d9f9b357c

General Announcements

12-20-2010 - Software Pack 8.1.0 and the corresponding Locale Packs have been posted on the Support Community and CCO.
11-30-2010 - Software Pack 8.0.5 and the corresponding CUE localization files have been posted on the Support Community and CCO. SWP 8.0.2 and 8.0.4 along with the corresponding localization files will be removed from the Support Community on 12-3-2010. If these files are needed after their removal they can still be downloaded from CCO, or email uc500-swp@cisco.com to request the specific files needed.

crowe · ‎07-22-2013

https://communities.cisco.com/message/128811#128811

Cisco Midmarket Unified Communications Portfolio Simplified

End-of-Life Announcement: Cisco Business Edition 3000, Unified Communications 500 Series, and Unified Communications 300 Series

Cisco® Business Edition 6000 is Cisco’s leading midmarket on-premises solution, providing right-priced, optimized collaboration for companies supporting from 25 to 1000 users, and partner-hosted collaboration powered by Cisco enabling customers to collaborate directly from the cloud. Together, these two solutions options are addressing the trends that midmarket companies are facing across the globe. With these trends in mind, Cisco is simplifying the small and midsize portfolio to the Business Edition 6000 and cloud collaboration.

Figure 1 Cisco Unified Communications and Collaboration Portfolio for Small and Midsize Businesses

To do this efficiently, we are reducing today’s portfolio offers with the end of life of the lower-end on-premises unified communications platforms, effective July 22, 2013. The Cisco Business Edition 3000, Unified Communications 500 Series, and Unified Communications 300 Series will be available for partners and customers until January 2014.

Please refer to Q&A below, and contact us with any questions.

Q&A

Can I continue selling the Cisco® Unified Communications 300 (UC300), Unified Communications 500 (UC500), and Business Edition 3000 (BE 3000)? Will they be supported?

Yes, these products will be available until January 2014. However, customers and partners are encouraged to deploy the BE 6000 or cloud-hosted collaboration moving forward. The end-of-sale announcement will describe support timelines.

What is the replacement product options?

Cisco Business Edition 6000 for up to 1000 users

Cisco Unified Communications Manager Express on the Cisco Integrated Services Routers (ISR) for branch offices

For deployments of fewer than 25 users, we recommend the use of the Cisco SPA IP phone series in conjunction with a hosted service provider, and for deployments of fewer than 10 users, a third-party PBX service is recommended. The migration program, planned for availability on August 1, 2013, will offer support for migrating SPA phones to Cisco Unified IP Phones, which can be used on the BE 6000 and in cloud-hosted deployments.

Is there a migration plan for UC300, UC500 and BE 3000 customers? And will my existing SPA phones be included in the plan?

Planned for availability on August 1, existing customers on the UC300, UC500, and BE 3000 platforms will be able to migrate to the BE 6000 via the SMB Collaboration migration program. Support for migrating SPA phones to Cisco Unified IP Phones is also be included in the program.

Is Cisco leaving the sub-20 market?

No. Cisco has multiple solutions covering the sub-20 small business segment,

including branch, networking, security, and voice and conferencing endpoints

Also, for more information about the Cisco Small Business portfolio, visit www.cisco.com/go/smallbusiness

What is the support model for the BE 6000 compared to the UC300 and UC500?

The BE 6000 is supported by the Cisco Technical Assistance Center (TAC); the UC300 and UC500 are supported via the Cisco Small Business Support Center.

How do I get updates on the BE 6000?

On the Cisco Support Community Business Edition 6000 page or on Cisco.com

Is the BE 6000 a real option for midsize customers?

Yes, the Cisco BE 6000 has recently expanded its midmarket support by adding a 25-user bundle to effectively support deployments with fewer users, reducing cost and simplifying the ordering experience, and adding support for Cisco Prime™ Collaboration. In addition, a new Express Collaboration Specialization focuses on enabling midmarket partners to have a successful business practice with the BE 6000. This new partner program is designed specifically for partners who serve the small and midsize customer segments, pulling together Cisco's flagship collaboration, unified communications, and cloud solutions into a single program. The Express Collaboration Specialization significantly reduces the requirements and cost for partners desiring to develop a Cisco Collaboration practice and resell the BE 6000.

How do I find more details about the Express Collaboration Specialization?

Visit Cisco Partner Central

End-of-Life/End-of-Sale Announcements:

Cisco Business Edition 3000

Cisco Unified Communications Manager 500

Cisco Unified Communications Manager 300

Scott Martin · ‎07-22-2013

The beginning of the end of our 7-year relationship with Cisco. What a shame. The amount of money and time we have invested in their SMB voice platforms over the years, now just wasted.

I am glad we didn't jump into BE3000 as we were told to. What an absolute joke. We all knew the platform was flawed, but to pull it so soon after the product announcement is frankly appalling.

Cisco has absolutely no regard for customers or partners in this space.

Alberto Montilla · ‎07-23-2013

Hi Scott;

Thanks for your comments, I appreciate your direct feedback. As you may imagine, I may not agree with some of your statements, but would like to focus the discussion about what is next. The reasoning for this decision is allowing Cisco and partners to focus on areas we believe we can all serve customers better. I understand change is always difficult, but this decision is related to change to make things better. This includes focusing on products which we understand can be more effective for all than the existing ones.

BTW, if you dont mind, I would like to focus this discussion in a few places, so encourage anyone who would like to ask/comment, to use the partner community where the original posting was made:

https://communities.cisco.com/message/128811#128811

Regards;

Alberto