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UC300 Region Packs

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UC300 Region Packs

Region Packs provide localization parameters (telephony parameters, dial plans, audio files, time zone lists, etc.) so that the UC320W may operate properly in countries/regions beyond those embedded in the Software Release. Region Pack support requires UC320W firmware version 2.1.1(7) or higher. Firmware release 2.1.4(3) or higher should be installed prior to installing Region packs.

Region packs do not change the language within the UC320W Configuration Utility text itself. As a reminder you can change the UC320W Configuration Utility language to one of the supported languages by setting your browser's language preferences. You can also select one of the supported languages by adding: /wizard/setupwizard.html?m=1 to the end of the URL that you use to access the UC320W. For example, if you normally access the GUI by:

http://192.168.10.1/

you can use:

http://192.168.10.1/wizard/setupwizard.html?m=1

Available Region Packs:

LocaleRegionSupported UC320W
Firmware
Release Notes
Comments
AustraliaAustralia_x3_v12.2+Adds support for FXO 2 digit star codes to the dial plan.
Canada (English)Canada(English)_x2_v22.2+Updates Class of Restrictions to separate toll free (18xx) from long distance.English only AA and Voicemail prompts.
Canada (English/French)Canada(English/French)_x2_v22.2+

Updates Class of Restrictions to separate toll free (18xx) from long distance.

English is the primary language, French is secondary.
Canada (Francaise)Canada (Francaise) _x2_v22.2+

Updates Class of Restrictions to separate toll free (18xx) from long distance.

French only AA and Voicemail prompts.
Canada (Francaise/Anglais)Canada (Francaise/Anglais)_x2_v22.2+

Updates Class of Restrictions to separate toll free (18xx) from long distance.

French is the primary language, English is secondary.
Dominican RepublicRepública Dominicana_x3_v22.2+Support dominican republic dialing for prepaid callAdd support for dominican republic dialing for prepaid call
ÖsterreichÖsterreich_x3_v32.2+Allow user to input area code 720Allow user to input area code 720 when region is set to Österreich
SpainEspana_x2_v32.2+Allow carrier cut through calls (10xx + address) to work.
Germany

Deutschland_v3.rp

2.1.x onlyThe Deutschland_v3.rp contains important fixes for anyone with a SIP trunk:
  • at install time a local area code is defined
  • local numbers can be dialed without an area code
  • if the local number is routed to a SIP trunk the area code is correctly appended


HungaryMagyar_x2_v52.2+Updates the Hungary Region dialplan
ItalyItaly_v22.1.x onlyUpdates the built in Italy Region dialplanAdds support for addresses: 117, 18x, 19x, beginning with 80 and are 9 digits in length.
ItalyItaly_x3_v12.2+

Updates the built in Italy Region dialplan

Adds support to older mobile

numbers 3xx xxxxxx (9 digits).

.IrelandIreland_x2_v32.2+Updates addresses begining with

023

043

052

064

to support 7 additional digits.


New ZealandNew Zealand v42.1.x onlyUpdates the built in New Zealand Region dialplanAdds support for addresses beginning with 0282
Switzerland

Schweiz (Deutsch)

2.1.x, 2.2.xSwitzerlandGerman language
Switzerland

Suisse (française)

2.1.x, 2.2.x

SwitzerlandFrench language
Switzerland

Svizzera (Italiano)

2.1.x, 2.2.x

SwitzerlandItalian language
Switzerland

Switzerland (English)

2.1.x, 2.2.x

SwitzerlandEnglish language
United StatesUnited States_x2_v42.2+

Updates Class of Restrictions to separate toll free (18xx) from long distance.



Installation Instructions:

  1. Log into the UC320W Configuration Utility.
  2. Select Configuration
  3. Select Region
    (click to enlarge)
    RegionPack.png
  4. If the WAN port of the UC320W is connected to the Internet, select From the Cloud for a list of available region packs
  5. IMPORTANT: Select the new Region (this will contain a version number next to it) from the list by clicking on the INSTALL button
  6. Change the current Region to the newly installed region (version).
  7. APPLY the configuration to the device.
  8. Record any site specific Auto Attendant greetings, if applicable.
  9. Verify Class of Restrictions page settings are configured as you expect.

NOTE: The list of region packs presented by the Cloud may change depending upon the version of current running UC320W firmware.

Support

When posting a question or problem to the community or making a call to the Small Business Support Center it is important to mention that you have installed a region pack.

Comments
Beginner

Need region pack for Lithuania to be made because we experience serious problems with the outbound calling and calling to other countries. This is all is due to the reason of not having country's dial plan and having forced ourself with other country's region pack. This is ASAP.

Beginner

Can you please point me to the right direction on where I can get a region pack for Cyprus?

Ideally, it would be very nice if you provided a 'tool' which can be used for creating/editing additional/existing dial plans/regions.

I'm also looking region pack for Poland.. and I'm little confused that there is no way to built your own region pack.. Please fix this as soon as possible...

Beginner

Hi,

When enabled a dial plan for Bolvia?. It is a country not supported, but we need this urgently. Thanks

Community Member

Hi,

Is there anyway to customise and create our own external dial plan?

Cisco Employee

Hi Chew Meng;

This is currently not supported.

Regards
Alberto

Community Member

I see.. From what i understand the external dial plan is tied to the region settings. Is there any other way for me to change the external dial plan? If no, are there plans for future firmware updates to allow us to customise our own external dial plans?

Beginner

Hi Any idea on when a Region Pack will be released for South Africa?

Thanks

David Westgate

Cisco Employee

Hi David;

South Africa Region Pack is still on the queue without a committed launch date. Please stay tuned.

Regards

Alberto

i think i have same problems that some people here.

im in ecuador and need a region pack for ecuador, in latinamerica.

i have contacted the ONLINE CHAT www.cisco.com/go/smallbizonlinechat and engineer assignee told me that UC320 is not supported for south amercia, im not agree with this answer, so why this device is sold here?? and why exist for some countrys in south america.

i have tested with mexico, chile, brazil but dialing plan no function in ecuador.

tha problem i have now is the language is in english, i have to use USA because is the best dial plan for me, however when i make national calls, i need add 2 digits more in the dialing for get the call correctly.

please your help

Community Member

Hi,

Would the region for Switzerland (English) work in Sweden (no FXO/FXS will be used, only SIP-trunk and IP phones)?

Regards

Josef

CCNA

Beginner

Hi,

When will be avaiable region pack for Central America (Honduras) ???

please your help

Beginner

I would to receive an answer when Lithuania's region pack will be released and is it even on queue?

Beginner

Hi Alberto, I see that the MCs3000 Business Edition, was supposed to be released in Mid April in South Africa with Dial plans etc. surely this can be transposed onto the UC300 and or 500 series. How is the queue moving and is there estimated/committed date of release.

thanks

David

Cisco Employee

Dear partners;

Current Region Pack development is on hold until further notice, our focus has shifted to continue addressing quality for the countries supported currently. Please stay tuned for further announcements.

Regards
Alberto