cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

Welcome to the Cisco Small Business Community

Have a question? Click on a topic board below to get started in the community.

UC300 Region Packs

8936
Views
0
Helpful
46
Comments

UC300 Region Packs

Region Packs provide localization parameters (telephony parameters, dial plans, audio files, time zone lists, etc.) so that the UC320W may operate properly in countries/regions beyond those embedded in the Software Release. Region Pack support requires UC320W firmware version 2.1.1(7) or higher. Firmware release 2.1.4(3) or higher should be installed prior to installing Region packs.

Region packs do not change the language within the UC320W Configuration Utility text itself. As a reminder you can change the UC320W Configuration Utility language to one of the supported languages by setting your browser's language preferences. You can also select one of the supported languages by adding: /wizard/setupwizard.html?m=1 to the end of the URL that you use to access the UC320W. For example, if you normally access the GUI by:

http://192.168.10.1/

you can use:

http://192.168.10.1/wizard/setupwizard.html?m=1

Available Region Packs:

LocaleRegionSupported UC320W
Firmware
Release Notes
Comments
AustraliaAustralia_x3_v12.2+Adds support for FXO 2 digit star codes to the dial plan.
Canada (English)Canada(English)_x2_v22.2+Updates Class of Restrictions to separate toll free (18xx) from long distance.English only AA and Voicemail prompts.
Canada (English/French)Canada(English/French)_x2_v22.2+

Updates Class of Restrictions to separate toll free (18xx) from long distance.

English is the primary language, French is secondary.
Canada (Francaise)Canada (Francaise) _x2_v22.2+

Updates Class of Restrictions to separate toll free (18xx) from long distance.

French only AA and Voicemail prompts.
Canada (Francaise/Anglais)Canada (Francaise/Anglais)_x2_v22.2+

Updates Class of Restrictions to separate toll free (18xx) from long distance.

French is the primary language, English is secondary.
Dominican RepublicRepública Dominicana_x3_v22.2+Support dominican republic dialing for prepaid callAdd support for dominican republic dialing for prepaid call
ÖsterreichÖsterreich_x3_v32.2+Allow user to input area code 720Allow user to input area code 720 when region is set to Österreich
SpainEspana_x2_v32.2+Allow carrier cut through calls (10xx + address) to work.
Germany

Deutschland_v3.rp

2.1.x onlyThe Deutschland_v3.rp contains important fixes for anyone with a SIP trunk:
  • at install time a local area code is defined
  • local numbers can be dialed without an area code
  • if the local number is routed to a SIP trunk the area code is correctly appended


HungaryMagyar_x2_v52.2+Updates the Hungary Region dialplan
ItalyItaly_v22.1.x onlyUpdates the built in Italy Region dialplanAdds support for addresses: 117, 18x, 19x, beginning with 80 and are 9 digits in length.
ItalyItaly_x3_v12.2+

Updates the built in Italy Region dialplan

Adds support to older mobile

numbers 3xx xxxxxx (9 digits).

.IrelandIreland_x2_v32.2+Updates addresses begining with

023

043

052

064

to support 7 additional digits.


New ZealandNew Zealand v42.1.x onlyUpdates the built in New Zealand Region dialplanAdds support for addresses beginning with 0282
Switzerland

Schweiz (Deutsch)

2.1.x, 2.2.xSwitzerlandGerman language
Switzerland

Suisse (française)

2.1.x, 2.2.x

SwitzerlandFrench language
Switzerland

Svizzera (Italiano)

2.1.x, 2.2.x

SwitzerlandItalian language
Switzerland

Switzerland (English)

2.1.x, 2.2.x

SwitzerlandEnglish language
United StatesUnited States_x2_v42.2+

Updates Class of Restrictions to separate toll free (18xx) from long distance.



Installation Instructions:

  1. Log into the UC320W Configuration Utility.
  2. Select Configuration
  3. Select Region
    (click to enlarge)
    RegionPack.png
  4. If the WAN port of the UC320W is connected to the Internet, select From the Cloud for a list of available region packs
  5. IMPORTANT: Select the new Region (this will contain a version number next to it) from the list by clicking on the INSTALL button
  6. Change the current Region to the newly installed region (version).
  7. APPLY the configuration to the device.
  8. Record any site specific Auto Attendant greetings, if applicable.
  9. Verify Class of Restrictions page settings are configured as you expect.

NOTE: The list of region packs presented by the Cloud may change depending upon the version of current running UC320W firmware.

Support

When posting a question or problem to the community or making a call to the Small Business Support Center it is important to mention that you have installed a region pack.

Comments
davidwestgate
Beginner

Hi Alberto

I believe we have all been quite patient on waiting for a response. Is there any news on the region pack for South Africa? I see that the UC500 is being launched in SA now, has there been any development in the UC320 for the region?

Many Thanks

David

nmanglik
Cisco Employee

David,

Region Pack development is on hold and there is no target date yet.

Regards,

Nitin.

Mike_fbr
Beginner

Hi

I wonder if this product can work in BOLIVIA (Latin America), and if can, what Region Pack I need to use for config.

Thanks

xantoma
Beginner

Hi, any info on what the Region pack Italy_x3_v1 i see on the cloud is? Couldnt find the description on this page... thanks!

wenyang
Enthusiast

Hi Stefano,

This region pack is to to support older mobile numbers 3xx xxxxxx in Italy.

xantoma
Beginner

Thanks!

fbahemia81
Beginner

Is thier a plan to make UC320 open? so that we can do our own pack?

Or any plan to make a region pack for Africa? or Mauritius?

Ertugrul YILMAZ
Community Member

Hello, we need Turkey Region Pack, we want sell this product on Turkey. UC320W very usually but doesnt have Turkey Region Pack.

wenyang
Enthusiast

Hi Ertugrul,

Sorry, we currently don't have plan to support Turkey region.

Best regards,

Wendy

vincentluitjes
Community Member

I'm still waiting for a region pack for the Netherlands. Are there any plans. In not, is there a other way to use the UC320 in the netherlands?

wenyang
Enthusiast

Hi Vincent,

We don't have plan to implement Netherlands. There is no other way to use the UC320W in the Netherlands.

Best regards,

Wendy

alexisoskam
Community Member

Why does Cisco sell the UC320W to dealers in the Netherlands through its official distributors if there is no way to use it?

Kind regards,

Alex

Alberto Montilla
Cisco Employee

Dear Alexis;

First of all apologizes for any inconvenience. Some distributors are EU wide and wrongly position the product. You have the right to return the product at zero cost to the distributor.

Regards;

Alberto

zeusinact
Contributor

Dear Wendy and Alberto,

Why don't you delevop Turkish region pack, don't you thing it will be profitable ?  This product targets  SMB and Turkey is the biggest  emerging market in the region. You cannot  compete using UC540/560 or CUCMBE  with  local pbx vendors in SMB section.

Regards,

Cumhur

alexisoskam
Community Member

Dear Alberto,

Returning the product is one thing.

We have customers that bought the product and have been waiting for almost a year to get the functionality they paid for. Having to bring them this message brings reputational damage to the brand and the dealers.

Regards,

Alexis