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UC300 Region Packs

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UC300 Region Packs

Region Packs provide localization parameters (telephony parameters, dial plans, audio files, time zone lists, etc.) so that the UC320W may operate properly in countries/regions beyond those embedded in the Software Release. Region Pack support requires UC320W firmware version 2.1.1(7) or higher. Firmware release 2.1.4(3) or higher should be installed prior to installing Region packs.

Region packs do not change the language within the UC320W Configuration Utility text itself. As a reminder you can change the UC320W Configuration Utility language to one of the supported languages by setting your browser's language preferences. You can also select one of the supported languages by adding: /wizard/setupwizard.html?m=1 to the end of the URL that you use to access the UC320W. For example, if you normally access the GUI by:

http://192.168.10.1/

you can use:

http://192.168.10.1/wizard/setupwizard.html?m=1

Available Region Packs:

LocaleRegionSupported UC320W
Firmware
Release Notes
Comments
AustraliaAustralia_x3_v12.2+Adds support for FXO 2 digit star codes to the dial plan.
Canada (English)Canada(English)_x2_v22.2+Updates Class of Restrictions to separate toll free (18xx) from long distance.English only AA and Voicemail prompts.
Canada (English/French)Canada(English/French)_x2_v22.2+

Updates Class of Restrictions to separate toll free (18xx) from long distance.

English is the primary language, French is secondary.
Canada (Francaise)Canada (Francaise) _x2_v22.2+

Updates Class of Restrictions to separate toll free (18xx) from long distance.

French only AA and Voicemail prompts.
Canada (Francaise/Anglais)Canada (Francaise/Anglais)_x2_v22.2+

Updates Class of Restrictions to separate toll free (18xx) from long distance.

French is the primary language, English is secondary.
Dominican RepublicRepública Dominicana_x3_v22.2+Support dominican republic dialing for prepaid callAdd support for dominican republic dialing for prepaid call
ÖsterreichÖsterreich_x3_v32.2+Allow user to input area code 720Allow user to input area code 720 when region is set to Österreich
SpainEspana_x2_v32.2+Allow carrier cut through calls (10xx + address) to work.
Germany

Deutschland_v3.rp

2.1.x onlyThe Deutschland_v3.rp contains important fixes for anyone with a SIP trunk:
  • at install time a local area code is defined
  • local numbers can be dialed without an area code
  • if the local number is routed to a SIP trunk the area code is correctly appended


HungaryMagyar_x2_v52.2+Updates the Hungary Region dialplan
ItalyItaly_v22.1.x onlyUpdates the built in Italy Region dialplanAdds support for addresses: 117, 18x, 19x, beginning with 80 and are 9 digits in length.
ItalyItaly_x3_v12.2+

Updates the built in Italy Region dialplan

Adds support to older mobile

numbers 3xx xxxxxx (9 digits).

.IrelandIreland_x2_v32.2+Updates addresses begining with

023

043

052

064

to support 7 additional digits.


New ZealandNew Zealand v42.1.x onlyUpdates the built in New Zealand Region dialplanAdds support for addresses beginning with 0282
Switzerland

Schweiz (Deutsch)

2.1.x, 2.2.xSwitzerlandGerman language
Switzerland

Suisse (française)

2.1.x, 2.2.x

SwitzerlandFrench language
Switzerland

Svizzera (Italiano)

2.1.x, 2.2.x

SwitzerlandItalian language
Switzerland

Switzerland (English)

2.1.x, 2.2.x

SwitzerlandEnglish language
United StatesUnited States_x2_v42.2+

Updates Class of Restrictions to separate toll free (18xx) from long distance.



Installation Instructions:

  1. Log into the UC320W Configuration Utility.
  2. Select Configuration
  3. Select Region
    (click to enlarge)
    RegionPack.png
  4. If the WAN port of the UC320W is connected to the Internet, select From the Cloud for a list of available region packs
  5. IMPORTANT: Select the new Region (this will contain a version number next to it) from the list by clicking on the INSTALL button
  6. Change the current Region to the newly installed region (version).
  7. APPLY the configuration to the device.
  8. Record any site specific Auto Attendant greetings, if applicable.
  9. Verify Class of Restrictions page settings are configured as you expect.

NOTE: The list of region packs presented by the Cloud may change depending upon the version of current running UC320W firmware.

Support

When posting a question or problem to the community or making a call to the Small Business Support Center it is important to mention that you have installed a region pack.

Comments
Alberto Montilla
Cisco Employee

Hi Alexis;

Thanks for your email. The device has never been supported on Netherlands. Unfortunately the only option is to return the product as this is an error of the distributor.

I understand you would like to serve your customers with this product but unfortunately it is not available and there are no plans to make it available.

Regards;

Alberto

xantoma
Beginner

Hi, any info on what the Region pack Italy_x3_v2 i see on the cloud is? On this page there is just description of Italy_x3_v1, but couldnt find the description of _v2... thanks!

wenyang
Enthusiast

Hi Stefano,

The region pack Italy_x3_v2 is to support Italy 3xxxx. mobile numbers.

Best regards,

Wendy

gorselinan
Beginner

Hello ,

Does it possible to prepare locale pack ? If it is possible how can we prepare ? We want to do it ourselves.

Thanks

wenyang
Enthusiast

Hi Gorsel,

We do not support partners/customers developing their own region packs.  There are no plans to provide an API to do so. If there are problems with a UC320W running within a supported region, we will provide additional region pack updates if the fix can be addressed via a region pack.

Best regards,

Wendy

Marek Dalke
Beginner

Hi,

Are there any news about region pack for Poland?

Regards,

Marek

wenyang
Enthusiast

Hi Marek,

We currently don't have plan to support Poland region.

Best regards,

Wendy

Hi,

Are tthere any plans to supoort Russia or Belarus?

Best regards,

Alexander

wenyang
Enthusiast

Hi Alexander,

Currently we don't have plan to implement Russia or Belarus regions.

Best regards,

Wendy

vincentluitjes
Community Member

I think the UC320 is a big faillure! There are a few coutries where it works.. Crazy that you can't create your own dialplans...

duarteandrade
Beginner

There's potential problem with the Portuguese region pack, since the international country code seems to be +35, instead of +351

This generates problems configuring some sip accounts.

Can anyone please check if this is accurate?

can I fix this myself?

ihls_cisco
Community Member

Can you please point me to the right direction on where I can get a region pack for Argentina? Why the dialing plans are not editable?

Nima Norbu
Beginner

UC320 does not support Region pack for argentina.Dial plan of uc320 is non-editable by design.

Thanks,

Nima

gchkaiban
Community Member

Hi Alberto:

 

I understand that the UC320W does not support many countries such as Turkey and Lebanon.  What about the SPA8800?  As a replacement for UC320W does it support Turkey and Lebanon?

 

 

Dramaturg7675
Beginner

Hello,

I recently moved to Monaco and I can not use the French dial plan as the countrycode is +377. Apart from that it´s the same! Could you please provide information on a possible pack or solution for the local calls to function?