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UC500 Documentation (Abridged List)



This page provides links to Cisco documentation relating to the various components of the UC500 Solution that forms part of the BT Communications Complete product.

Customer End User Documentation

Customer End User Quick Reference Cards

Two sided documents that are generally printed and folded to provide a ready reference to users of the UC500 system.

  • UC500 Telephony and Messaging System Quick Reference Cards provide a summary of the information included in the IP Phone, Voice Mail Telephony User Interface and Voice Mail Graphical User Interface quick reference cards in a single two sided document.  Use either of these documents, or the separate product quick reference cards below as required.
UC500 End User Quick Reference Card - Print and Fold verison
UC500 End User Quick Reference Card - Screen View version
  • IP Phone Quick Reference Cards
7985G - Included in the User Guide, see below
7945G, 7965G
7942G, 7962G
7911G, 7941G

Customer End User Product Guides

Detailed product guides for end users of the UC500 system.

  • IP Phone Feature Guide - An overview of features supported by the IP Phone range of products.  Note: Specific feature availability will depend on IP Phone model and system configuration.
  • IP Phone User Guides:
7985G Note: This guide is not specifically written for use with the UC500, some functionality may differ slightly.
7945G, 7965G
7942G, 7962G
7911G, 7941G
7936Using external microphones with the 7936

Product Installation and Administration Guides

Guides for System Administrators and Installation Engineers.

Product Installation and Quick Start Guides

System Set-up Guide (Ships with UC500)
Cisco Configuration Assistant version 1.5 Quick Reference Guide (Also good for version 1.6)PDF
Cisco Configuration Assistant 1.5/1.6 Feature Support Guide
SBCS Network Readiness Checklist (doc)Image:padlock.JPG
SBCS Network Readiness Checklist Worksheet (xls)Image:padlock.JPG
UC500 Quick Start GuidePDF
CE520 Switch Quick Start Guide PDF
AP521 Wireless Access Point Quick Start GuidePDF
Cisco 871 Teleworker Router Installation GuidePDF
Analogue Telephone Adaptor (ATA186) Quick Start Guide

Product Design and Administration Guides

UC500 Web Interface User Guide
UC500 Web Interface Administrator Guide
CallConnector Presence and Messaging Server version 1.4 Administrator Guide
CallConnector Toolbar Client and Presence Server Troubleshooting Guide
Teleworker Setup Guide
Analogue Telephone Adaptor (ATA186) Administration Guide
Cisco VPN Client Administrator Guide

Advanced System Administration Guides

The following guides require access to and use of system command line interfaces.  In general, Cisco Configuration Agent should be used to configure the UC500.  Some more advanced features may, however, require the use of the following guides - please seek assistance before using the command line interface if you are unsure.

UC500 PBX System (Communications Manager Express)
PBX Advanced System Administrator Guide version 4.2
Configuring analogue telephone port (FXS) supplementary services
Fax Gateway Configuration Guide Refer also to Voice Mail Administration Annex
Basic ACD Config Guide
Basic ACD Configuration Lab
Note: UC500 software includes built-in ACD scripts.  Use these, as per the example, do not download scripts to flash.  Default prompts are included in the system firmware package.
UC500 Voice Mail and Auto Attendant (Cisco Unity Express)
Application Install & Upgrade Guide
Administrator Guide
IOS CLI Security Configuration for Firewall and VPN
IOS CLI Quality of Service Configuration Guide

CLI Command References

The following command references should be used with the advanced administrator guides listed above.  Please seek assistance before using system command line interfaces if you are unfamiliar with them.

Release Notes

Release Notes for selected products