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Using the Cisco Smart Business Portal with the Mitchell1 Application and UC500


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The Cisco Unified Communications Solution platform has extended its reach to include business value and integration into the Mitchell1 application. Mitchell1 is the market leader for auto service shop management and customer interaction systems.

The Cisco Unified Communications 500 System and the Cisco Smart Business Portal empower your business by aligning strategic goals of you daily automotive shop activities. The Mitchell1 business adapter for the Cisco Smart Business Portal reads data from your Mitchell 1 shop system and presents a wealth of information to the user via automated caller ID lookup or a simple search. This business adapter makes the Cisco UC System vital to the service shop.

Click on the picture below to see a sample screenshot of the Cisco Small Busines Portal and the Mitchell1 Aplication:


Technical Content
Solution Overview and Benefits

Smart Business Portal User Guide for Mitchell1

Advanced Integration Guide

Partner Presentation

Benefits of the Cisco Small Business Portal Solution:
"I love the time it saves to access customer information. Having all this customer information upfront really let's me personalize the call, provide quicker answers and kindly remind customers of repairs they have put off in the past which results in more jobs for us!"

Michelle, Shop Manager, Larry's Automotive in San Jose, CA

Portal views integrated with Cisco UC systems have been specifically designed to help service desk employees:

  • Help their customers faster and easier
  • Reduce “no shows”
  • Prompt service desk with previously recommended service
  • Scheduling and parts location

Contact Information:


IMPORTANT: Third party application support is from the application developer. Cisco support involves setup/integration with SBCS only.