cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements
Please be advised, the GuideMe Wizard is no longer available on the Small Business Support Community. For search capability please use the community search field to find content related to Cisco Small Business documents, videos, and discussions.

WebEx Telepresence: Improve poor video and audio quality

9340
Views
5
Helpful
0
Comments

To improve poor video and audio quality on your Cisco WebEx Telepresence device, do the following:

  • Make sure that you have sufficient bandwidth to support the service. The minimum requirements are 1.28Mbps for Cisco Jabber Video service and 4Mbps for premium service.
  • Make sure that your network prioritizes video and audio traffic appropriately. See WebEx Telepresence: Network hosts for information.
  • Adjust the video call setting values on your device by selecting Settings > Call settings and lowering the bandwidth for the three call rates (Default call rate, Maximum upstream rate, and Maximum downstream rate) so that they are below the bandwidth values available from your broadband provider.