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WebEx Telepresence: Make a video call to a video address or number

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Follow the procedures below to make a video or audio call to a Cisco WebEx Telepresence device, a standards-based SIP or H.323 video device, or PSTN landline or mobile phone by dialing a video address, video number, or 10-digit phone number.

To make an audio call to a landline or mobile phone, your WebEx Telepresence subscription must include the optional VoIP out feature.

For instructions on making a call to a contact from your contact list, see Make a video call to a contact.

Cisco IP Video Phone E20



  1. Press Home.
  2. In the Search or dial field, enter one of the following:
    • To make a video call to another WebEx Telepresence device: Enter the 10-digit video number or the video address. For the video address, you do not need to include “@webex.com” or “@jabber.com.”
    • To make a video call to a SIP or H.323 video device: Enter the full video address, including “@company.com.”
    • To make an audio call to a landline or mobile phone: Enter the 10-digit phone number. You do not need to enter 1.
  3. Press ▼ to highlight the number or address you just entered.
  4. Press to select the highlighted entry, and press again to dial.

Cisco TelePresence System Quick Set SX20, Quick Set C20, Codec C40, Codec C60, Codec C90, and Profile Series using the Codec C Series touchscreen



  1. Tap Call.
  2. In the Search or Dial field, enter one of the following:
    • To make a video call to another WebEx Telepresence device: Enter the 10-digit video number or the video address. For the video address, you do not need to include “@webex.com” or “@jabber.com.”
    • To make a video call to a SIP or H.323 video device: Enter the full video address, including “@company.com.”
    • To make an audio call to a landline or mobile phone: Enter the 10-digit phone number. You do not need to enter 1.
  3. Tap Call.

Cisco TelePresence System Quick Set SX20, Quick Set C20, Codec C40, Codec C60, Codec C90, VX Clinical Assistant, and Profile Series using Codec C Series TRC5 remote



  1. Press , and then select the Turn keyboard on softkey by pressing the second function button from the left.
  2. Press ▲ to highlight the Enter contact field.
  3. In the Enter contact field, enter one of the following. To enter characters, press ▶, ◀, ▲, or ▼ to move the highlight on the keyboard, and then press √ to select the highlighted character. 
    • To make a video call to another WebEx Telepresence device: Enter the 10-digit video number or the video address. For the video address, you do not need to include “@webex.com” or “@jabber.com.”
    • To make a video call to a SIP or H.323 video device: Enter the full video address, including “@company.com.”
    • To make an audio call to a landline or mobile phone: Enter the 10-digit phone number. You do not need to enter 1.
  4. After you have completed entering all the characters, press √ to select the entry, and then press √ or to dial.

Cisco TelePresence System EX60, EX90, MX200, and MX300



  1. Tap Call.
  2. In the Search or Dial field, enter one of the following:
    • To make a video call to another WebEx Telepresence device: Enter the 10-digit video number or the video address. For the video address, you do not need to include “@webex.com” or “@jabber.com.”
    • To make a video call to a SIP or H.323 video device: Enter the full video address, including “@company.com.”
    • To make an audio call to a landline or mobile phone: Enter the 10-digit phone number. You do not need to enter 1.
  3. Tap Call.