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WebEx Telepresence portal: Key terms


As you work in the Cisco WebEx Telepresence portal, you will come across certain terms such as different types of bridges and video addresses. This section describes these key terms.

Administrative contact/billing contact

During the subscription purchase process, your sales partner entered someone to serve as your company’s administrative contact for the WebEx Telepresence account, and someone to serve as the billing contact. The administrative contact is responsible for overall management of the account, including maintaining contacts and monitoring subscriptions and usage, while the billing contact can monitor subscriptions and usage and has the special task of paying the account bills. The same person can serve as both the administrative contact and the billing contact.

If you are a single user setting up a Cisco Jabber Video subscription for yourself, you are both the administrative contact and the billing contact by default.

For detailed information on the WebEx Telepresence portal features available to the administrative contact and the billing contact, see WebEx Telepresence portal: Overview.

Cisco WebEx Telepresence bridge/personal bridge

As part of your WebEx Telepresence subscription, each user receives a unique personal bridge. This feature enables users to set up a bridge that other WebEx Telepresence devices and Jabber Video users can join for a conference call. Note the following regarding the personal bridge feature:

  • You can use your personal bridge to set up a conference with other WebEx Telepresence devices and Jabber Video users only. Other standards-based SIP or H.323 devices cannot join a personal bridge.
  • Each device is assigned a unique personal bridge address in the format [display name], which appears in the device’s contact list. To start the conference, the host dials his or her own personal bridge address.
  • Each other party must dial the host’s personal bridge address to join the conference.
  • If the host leaves the conference, other users cannot join the call.

A WebEx Telepresence bridge is an optional, separate subscription that enables conference participation with both other WebEx Telepresence devices and Jabber Video users, as well as all standards-based SIP or H.323 video devices and standard PSTN telephones (for audio only). WebEx Telepresence bridge subscriptions are available in 6-port and 12-port configurations. With a WebEx Telepresence bridge subscription, your company receives a single bridge available for all users. The bridge appears in the contact list on all devices, as well as in all Jabber Video contact lists, in the format [display name]

Video number/video address (assigned and custom)

Every WebEx Telepresence subscription bridge and device (whether assigned to a room or a user) is automatically assigned a video number. A video number is a 10-digit number in the format 1234567890. You use the video number in the following circumstances:

  • Device activation. When you activate a WebEx Telepresence device, you enter the video number and an activation code. 
    To activate a Jabber Video subscription, you enter the account username and password. Jabber Video subscriptions do not use activation codes.

  • Inbound audio-only calls. Every WebEx Telepresence subscription includes the ability to receive inbound audio calls from landline or mobile phones, as well as other video devices that have outbound audio calling enabled. These phones and devices dial a device’s 10-digit video number to call it.
  • Outbound audio-only calls. If your WebEx Telepresence subscription includes the optional VoIP out feature, you can make outbound audio calls to other devices by dialing that device’s 10-digit video number.

If your subscription includes the VoIP out feature, your devices can also make audio calls to PSTN landline and mobile phones by dialing a 10-digit phone number.

For WebEx Telepresence Premium subscriptions, each device also receives an assigned video address. You dial a video address to make a video call to another device or to join a bridge. The assigned video address format for a device is the 10-digit video number followed by [video number] For example, if the device’s video number is 1234567890, the assigned video address is

You cannot change a device’s assigned video address. However, for any device, you can create a custom video address in the format [display name], where [display name] is any name you choose that is not already in use. A custom video address lets you create a way for users to make a video call that is easier to dial and/or remember than the assigned video address. You can, for example, use the format [first initiallast name] to create easy-to-remember custom video addresses for all your users’ devices.

For Jabber Video subscriptions, users create a custom video address in the format [Jabber Video username] For example, if a user’s Jabber Video username is jvuser, the custom video address is

For information on creating a custom video address for a contact, see Manage your company directory: Add a directory entry and Manage your device contacts: Add a device contact.

Unlike devices, personal bridges and WebEx Telepresence bridges use a single video address only. Although this video address is assigned, it is not based on the video number (see "Cisco WebEx Telepresence bridge/personal bridge" in this article for the bridge video address format). You can edit a bridge’s video address (see Manage your company directory:Edit personal bridge information or Manage your company directory:Edit WebEx Telepresence bridge information), and you do not create a separate custom video address for a bridge.