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WebEx Telepresence: Upgrade your device software

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Before you begin

  • Make sure you have your Cisco WebEx Telepresence device video number and activation code.
  • Depending on your IP address type (DHCP or static) implementation and your service activation method, you may also need a terminal client that supports Secure Shell (SSH2) connectivity. Windows users can download a clients such as PuTTY (available from chiark.greenend.org.uk/~sgtatham/putty). Mac users can use the default terminal emulator included on their computer.

Download and install the software

  1. Turn on your device and connect it to the network.
  2. Do one of the following:
    • If your device uses DHCP (that is, if it obtains an IP address automatically), the device obtains an IP address.
    • If your device requires a static IP address, navigate to the settings and enter the appropriate IP address, subnet mask, default gateway, and DNS server. The settings menu varies according to the device. 
      Be sure to write down the IP address of the device.

  3. If your device uses DHCP, locate the IP address for your device by doing one of the following:
    • Cisco IP Video Phone E20: Press Home > navigate to the Menu tab > System information.
    • Cisco TelePresence System Codec C series and SX series devices with Cisco TelePresence Touch: Tap More > Settings > System Information.
    • Cisco TelePresence System Codec C series, SX series, and VX series devices with TRC5 remote: Press Home > Settings > System Information.
    • Cisco TelePresence System EX60, EX90, MX200, and MX300: Press More > Settings > System Information.
  4. From a computer on the same network as your device, open a web browser and enter http://[device]. This opens a web page displaying information about your software version.
  5. If you are prompted for a username, enter admin.
  6. By default, the password is blank. If you created a password, enter it.
  7. Make a note of the currently installed software version.
  8. If your device software does not meet the minimum required version, or if you need to change the installed software version for any reason, go to http://www.cisco.com/cisco/software/navigator.html?mdfid=280789323&flowid=22081.
  9. Click your device at the top of the screen.


    For the Cisco TelePresence System EX60, click the EX90 entry.

  10. Click Download and follow the onscreen instructions.
  11. On your device system information page, click Upgrade Software.
  12. Click Browse and navigate to the folder where you downloaded the software.
  13. Highlight the software file and click Install Software or Upgrade.


    Please wait while the device restarts. This may take up to 5 minutes.