CCA Upgrade - UK Specific

[SBCS-Expert2]

Background

With CCA 1.7, locale management is split between the Voice and Software Upgrade screens.  The following 3 steps detail how to upgrade IOS and CUE firmware and change the locale from the default US English to UK English.

Step 1: Upgrade IOS/CME

Preparation

1. Obtain the UC520 firmware package from the software download page (UC520-4.2.8.zip).
2. Copy to a convenient location on your PC.

Procedure

1. Run CCA and select Maintenance > Software Upgrade
2. Click on the UC500 entry to select, then click Upgrade Settings
3. Click on the All radio button, then browse to the UC520 Zip file.
4. Click OK - If the UC500 is already running the selected software, choose to install or skip as appropriate.
5. Click Upgrade. This process could take 10 to 15 minutes to complete, depending on which components will be upgraded.

Step 2: Localise / Upgrade CUE

Preparation

1. From the UC500 firmware bundle (UC520-4.2.8.zip) open the CUE firmware bundle (SCUE-UC520-3.0.3.zip)
2. Extract all CUE firmware files to the c:\program files\Cisco Systems\CiscoSMB\Cisco Configuration Assistant\appdata\phoneloads directory.
3. Obtain the CUE localisation file from the software download page and copy to the same directory as above.

Procedure

1. Run CCA and select Maintenance > Software Upgrade
2. Click on the UC500 entry to select, then click Upgrade Settings
3. Check the CUE radio button (Not All)
4. 'Browse to the phoneloads directory that now holds the CUE firmware.
5. You will be presented with three package files.  Select cm-vm.ise.3.0.3.pkg.  If you select any other package, the process will fail.
6. Choose English UK from the Language drop down.
7. Click on the Upgrade button.  This process could take 10 minutes or so to complete, but will not require further input.

Step 3: Localise CME

Preparation

1. Obtain the UC500 CME Localisation bundle from the software download page (CME-locale-en_UK-4.1.0.0.tar).
2. Copy this file to the c:\program files\Cisco Systems\CiscoSMB\Cisco Configuration Assistant\appdata\phoneloads directory.

Procedure

1. Run CCA and select Configure > Telephony > Voice.
2. Select the System tab.
3. Select United Kingdom from the Region drop down. 
4. Although there is an option to select "UK English" from the Phone Language drop down, CME actually uses US English - so leave the US Setting.
5. Click OK

[Andrew Hickman]

This process is still correct for newer firmware releases.  However, during the CUE upgrade select cue-main.uc500.7.1.3.pkg instead of cm-vm.ise.3.0.3.pkg.