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www.telrex.com/cisco_call_recording.htm
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Many Small Businesses require that phone conversations be recorded, for legal reasons and also to monitor and improve customer satisfaction. Telrex are the market leaders in IP call recording software, and it is now possible to integrate their CallRex on-premise server with the Unified Communications 500 System (UC500).
| Technical Content | Solution Overview and Benefits |
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| Partner Presentation |
CallRex Call Recording software includes the following features:
– Supervisors monitor, record on-demand, and retrieve call recordings
– Multiple recording options: full-time, on-demand, triggered, or selective recording included with every license
– Supervisors can view real-time user status, live monitor calls, enable recording remotely
– Software-only IP call recording solution
– Easily search, retrieve and playback calls
– Export call recordings for e-mail, link to CRM records, and more
– Archive recordings locally or using NAS or SAN
– Multi-site support, with remote management capabilities.
Some additional benefits of this integration are:
Reduced Costs—Software-based VoIP call recording solutions that utilize packet sniffing are typically less expensive than legacy PBX recording solutions. IP call recording does not require station or trunk taps or expensive third-party telephony cards.
Simple Installation—IP call recording solutions typically install much quicker and easier than legacy PBX call recording solutions. Packet sniffing solutions require a standard customer-supplied server to run the recording software and a data switch enabled for port mirroring.
Easy Maintenance—A software-based IP call recording system is managed and maintained like any other software program.
No Interference—IP call recording is completely unobtrusive. Sniffing packets on the data network does not interfere with an IP PBX or any other mission critical system.
Scalable—VoIP call recording systems are highly scalable. Legacy PBX-based recording systems are limited in scalability by the number of telephony cards that can be installed in the server.
Contact Information:
Contact Telrex:
8512 122nd Avenue NE, Suite 321 Kirkland, WA 98033
Phone +1 425-827-6156
Fax +1 425-803-3323
www.telrex.com/cisco_call_recording.htm
sales@telrex.com | support@telrex.com
IMPORTANT: Third party application support is from the application developer. Cisco support involves setup/integration with SBCS only.