The PC platform coverage for Cisco Configuration Assistant (CCA) 1.9 compatibility is as follows:
1) Windows XP, SP2, Java 1.6.0_11
2) Windows XP, SP2, Java 1.5.0_05
3) Windows XP, SP2, Java 1.4.2_05
4) Windows Vista Ultimate, Java 1.6.0_11
If a customer is experiencing errors or the Blue Screen of Death (BSOD), they will need to upgraded to a supported Java version.