UC300 Region Packs

[Christopher Edgeworth]

UC300 Region Packs

Region Packs provide localization parameters (telephony parameters, dial plans, audio files, time zone lists, etc.) so that the UC320W may operate properly in countries/regions beyond those embedded in the Software Release. Region Pack support requires UC320W firmware version 2.1.1(7) or higher. Firmware release 2.1.4(3) or higher should be installed prior to installing Region packs.

Region packs do not change the language within the UC320W Configuration Utility text itself. As a reminder you can change the UC320W Configuration Utility language to one of the supported languages by setting your browser's language preferences. You can also select one of the supported languages by adding: /wizard/setupwizard.html?m=1 to the end of the URL that you use to access the UC320W. For example, if you normally access the GUI by:

http://192.168.10.1/

you can use:

http://192.168.10.1/wizard/setupwizard.html?m=1

Available Region Packs:

Locale	Region	Supported UC320W Firmware	Release Notes	Comments
Australia	Australia_x3_v1	2.2+	Adds support for FXO 2 digit star codes to the dial plan.
Canada (English)	Canada(English)_x2_v2	2.2+	Updates Class of Restrictions to separate toll free (18xx) from long distance.	English only AA and Voicemail prompts.
Canada (English/French)	Canada(English/French)_x2_v2	2.2+	Updates Class of Restrictions to separate toll free (18xx) from long distance.	English is the primary language, French is secondary.
Canada (Francaise)	Canada (Francaise) _x2_v2	2.2+	Updates Class of Restrictions to separate toll free (18xx) from long distance.	French only AA and Voicemail prompts.
Canada (Francaise/Anglais)	Canada (Francaise/Anglais)_x2_v2	2.2+	Updates Class of Restrictions to separate toll free (18xx) from long distance.	French is the primary language, English is secondary.
Dominican Republic	República Dominicana_x3_v2	2.2+	Support dominican republic dialing for prepaid call	Add support for dominican republic dialing for prepaid call
Österreich	Österreich_x3_v3	2.2+	Allow user to input area code 720	Allow user to input area code 720 when region is set to Österreich
Spain	Espana_x2_v3	2.2+	Allow carrier cut through calls (10xx + address) to work.
Germany	Deutschland_v3.rp	2.1.x only	The Deutschland_v3.rp contains important fixes for anyone with a SIP trunk: at install time a local area code is defined local numbers can be dialed without an area code if the local number is routed to a SIP trunk the area code is correctly appended
Hungary	Magyar_x2_v5	2.2+	Updates the Hungary Region dialplan
Italy	Italy_v2	2.1.x only	Updates the built in Italy Region dialplan	Adds support for addresses: 117, 18x, 19x, beginning with 80 and are 9 digits in length.
Italy	Italy_x3_v1	2.2+	Updates the built in Italy Region dialplan	Adds support to older mobile numbers 3xx xxxxxx (9 digits).
.Ireland	Ireland_x2_v3	2.2+	Updates addresses begining with 023 043 052 064 to support 7 additional digits.
New Zealand	New Zealand v4	2.1.x only	Updates the built in New Zealand Region dialplan	Adds support for addresses beginning with 0282
Switzerland	Schweiz (Deutsch)	2.1.x, 2.2.x	Switzerland	German language
Switzerland	Suisse (française)	2.1.x, 2.2.x	Switzerland	French language
Switzerland	Svizzera (Italiano)	2.1.x, 2.2.x	Switzerland	Italian language
Switzerland	Switzerland (English)	2.1.x, 2.2.x	Switzerland	English language
United States	United States_x2_v4	2.2+	Updates Class of Restrictions to separate toll free (18xx) from long distance.

Installation Instructions:

1. Log into the UC320W Configuration Utility.
   
2. Select Configuration
   
3. Select Region
   (click to enlarge)
   
   
4. If the WAN port of the UC320W is connected to the Internet, select From the Cloud for a list of available region packs
   
5. IMPORTANT: Select the new Region (this will contain a version number next to it) from the list by clicking on the INSTALL button
   
6. Change the current Region to the newly installed region (version).
   
7. APPLY the configuration to the device.
   
8. Record any site specific Auto Attendant greetings, if applicable.
   
9. Verify Class of Restrictions page settings are configured as you expect.
   

NOTE: The list of region packs presented by the Cloud may change depending upon the version of current running UC320W firmware.

Support

When posting a question or problem to the community or making a call to the Small Business Support Center it is important to mention that you have installed a region pack.

[Alberto Montilla]

Hi Alexis;

Thanks for your email. The device has never been supported on Netherlands. Unfortunately the only option is to return the product as this is an error of the distributor.

I understand you would like to serve your customers with this product but unfortunately it is not available and there are no plans to make it available.

Regards;

Alberto

[xantoma]

Hi, any info on what the Region pack Italy_x3_v2 i see on the cloud is? On this page there is just description of Italy_x3_v1, but couldnt find the description of _v2... thanks!

[wenyang]

Hi Stefano,

The region pack Italy_x3_v2 is to support Italy 3xxxx. mobile numbers.

Best regards,

Wendy

[gorselinan]

Hello ,

Does it possible to prepare locale pack ? If it is possible how can we prepare ? We want to do it ourselves.

Thanks

[wenyang]

Hi Gorsel,

We do not support partners/customers developing their own region packs.  There are no plans to provide an API to do so. If there are problems with a UC320W running within a supported region, we will provide additional region pack updates if the fix can be addressed via a region pack.

Best regards,

Wendy

[Marek Dalke]

Hi,

Are there any news about region pack for Poland?

Regards,

Marek

[wenyang]

Hi Marek,

We currently don't have plan to support Poland region.

Best regards,

Wendy

[Alexander Dobritsky]

Hi,

Are tthere any plans to supoort Russia or Belarus?

Best regards,

Alexander

[wenyang]

Hi Alexander,

Currently we don't have plan to implement Russia or Belarus regions.

Best regards,

Wendy

[vincentluitjes]

I think the UC320 is a big faillure! There are a few coutries where it works.. Crazy that you can't create your own dialplans...

[duarteandrade]

There's potential problem with the Portuguese region pack, since the international country code seems to be +35, instead of +351

This generates problems configuring some sip accounts.

Can anyone please check if this is accurate?

can I fix this myself?

[ihls_cisco]

Can you please point me to the right direction on where I can get a region pack for Argentina? Why the dialing plans are not editable?

[Nima Norbu]

UC320 does not support Region pack for argentina.Dial plan of uc320 is non-editable by design.

Thanks,

Nima

[gchkaiban]

Hi Alberto:

I understand that the UC320W does not support many countries such as Turkey and Lebanon.  What about the SPA8800?  As a replacement for UC320W does it support Turkey and Lebanon?

[Dramaturg7675]

Hello,

I recently moved to Monaco and I can not use the French dial plan as the countrycode is +377. Apart from that it´s the same! Could you please provide information on a possible pack or solution for the local calls to function?