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Jane Faraola
Cisco Employee
Cisco Employee

If the Cisco WebEx Telepresence service does not work as expected after activation, you can perform a factory reset on your device, as described in the appropriate section:

Performing a factory reset deletes any contacts you entered.

Perform a factory reset: Cisco IP Video Phone E20

You can perform a factory reset directly from your device:

  1. Navigate to the Home menu.
  2. Press **, press Presentation, and then press ##.

You can also perform a factory reset using your ssh-capable terminal client:

  1. Using ssh, log in to your device as admin.
  2. By default, the password is blank. If you created a password, enter it.
  3. Enter xCommand SystemUnit Configuration ResetToFactoryDefaults Settings: All.

Perform a factory reset: Cisco TelePresence System Codec C series, SX series, and VX series devicess

You can perform a factory reset using your ssh-capable terminal client:

  1. Using ssh, log in to your device as admin.
  2. By default, the password is blank. If you created a password, enter it.
  3. Enter xCommand SystemUnit FactoryReset Confirm: Yes.

For the Quick Set C20 device, you can perform the factory reset directly from the device:

  1. Turn off the device.
  2. Press and hold the power button on the back of the device until the power indicator turns red.
  3. Release the power button, and then press it twice within five seconds.

Perform a factory reset: Cisco TelePresence System EX60, EX90, MX200, and MX300

You can perform a factory reset using your ssh-capable terminal client:

  1. Using ssh, log in to your device as admin.
  2. By default, the password is blank. If you created a password, enter it.
  3. Enter xCommand SystemUnit FactoryReset Confirm: Yes.
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