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WebEx Telepresence portal: Manage your company directory

Jane Faraola
Cisco Employee
Cisco Employee

on ‎06-25-2012 10:23 AM

Your Cisco WebEx Telepresence subscription purchase process includes entering contacts that appear as your company directory. The company directory appears on all devices included in the subscription. Company directory contacts include your company’s Cisco WebEx Telepresence bridge (if you purchased this type of subscription) and individual subscriptions assigned to rooms or users.

In the Cisco WebEx Telepresence portal only, the company directory also displays any subscriptions you have not yet assigned. These subscriptions do not appear in the contact list on end user devices.

Click a user’s company directory entry to view detailed information, including that user’s personal bridge.

Add a directory entry

Any entry you add here appears in the directory on all your company’s devices, unless you choose to hide it. Add entries to the company directory if you want all your users to have access to them—for example, customer or partner video addresses or the custom video addresses for free Cisco Jabber Video Basic users.

  1. Sign in to the portal if you are not already signed in (see WebEx Telepresence portal: Sign in to the portal).
  2. Click Contacts > Manage company directory.
  3. Click Add entry.
  4. Enter the contact’s first and last name.
    If you want to add a room, a personal bridge, or a WebEx Telepresence bridge, enter Room, My bridge, or Bridge as the first name, and then enter the actual room or bridge name as the last name. Note that any directory entry you add appears on the Manage company directory screen under Individuals, regardless of the entry type.
  5. Enter at least one video address for the contact. Note the following:
    • You must enter at least one video address.
    • The available video address types are WebEx (for a video address that ends in @webex.com), Jabber (for a video address that ends in @jabber.com), and Other (for a video address for other SIP or H.323 devices, or for a 10-digit phone number). 
      All Webex Telepresence Premium subscriptions and Jabber Video Plus subscriptions end in @webex.com. Other services and deployments utilizing Jabber Video may use video addresses ending in @jabber.com.
    • Use the default video address types displayed, or click to select a different type. For example, to enter two @webex.com video addresses for the contact, enter one in the WebEx field that is displayed, and use to select WebEx for a second field.
    • If you select WebEx, you can enter either the assigned video address ([video number]@webex.com), or the custom video address ([display name]@webex.com) if the user created one.
    • If you select Other for a SIP or H.323 device, enter the full video address for the device, including the domain—for example, address@company.com. Alternatively, enter a 10-digit phone number for outgoing audio calls.
      If your WebEx Telepresence subscription includes the optional VoIP out feature, users can make audio-only calls to any landline or mobile phone using the 10-digit phone number.
  6. Click Save.

Edit WebEx Telepresence bridge information

If your company purchased a WebEx Telepresence bridge subscription, you can edit the bridge name. You can also edit the bridge video address—for example, to change it to something easier to remember or to fix a spelling error.

  1. Sign in to the portal if you are not already signed in (see WebEx Telepresence portal: Sign in to the portal).
  2. Click Contacts > Manage company directory.
  3. Under Telepresence Bridges, click the entry.
  4. Click Edit Subscription.
  5. Do any of the following:
    • To edit the bridge name, click the Telepresence bridge name field and enter a new name.
    • To edit the bridge video address: Click Edit to the right of the existing video address. Enter the new video address. (Optional) Click Check availability to confirm that the video address is not already being used. Click Add.
      You can also edit the details of the subscription assigned to this bridge by clicking the bridge name on the Account > Subscriptions tab and then clicking Edit subscription (see WebEx Telepresence portal: Manage your subscription information).
  6. Click Save, and then click Save again.

Edit room information

You can edit a room name if, for example, you move a device to a different room. You can also create a custom video address for the room, or edit a custom video address you already created—for example, to change it to something easier to remember or to fix a spelling error.

  1. Sign in to the portal if you are not already signed in (see WebEx Telepresence portal: Sign in to the portal).
  2. Click Contacts > Manage company directory.
  3. Under Rooms, click the entry.
  4. Click Edit Subscription.
  5. Do one or both of the following:
    • To edit the room name: Click the Room name field and enter the new name.
    • To edit an existing custom video address: Click Edit to the right of the existing video address. Enter the new video address. (Optional) Click Check availability to confirm that the video address is not already being used. Click Add.
    • To add a custom video address for an existing assigned video address: Click Customize to the right of the existing assigned video address. Enter the custom video address. (Optional) Click Check availability to confirm that the video address is not already being used. Click Add.
      You can also edit the details of the subscription assigned to this room by clicking the room name on the Account > Subscriptions tab and then clicking Edit subscription (see WebEx Telepresence portal: Manage your subscription information).
  6. Click Save, and then click Save again.

Edit user information

You can edit a user’s information if, for example, a user changes his or her name, you want to change the video address to something easier to remember, or you want to reassign the subscription to a different user.

You can also edit a user's personal bridge video address.

  1. Sign in to the portal if you are not already signed in (see WebEx Telepresence portal: Sign in to the portal).
  2. Click Contacts > Manage company directory.
  3. Under Individuals, click the entry.
  4. To edit the user’s name, email address, or an existing video address: Click Edit Subscription.
  5. To edit the user's name or email address: Click the First name. Last name, and/or Email address fields and enter the new information.
  6. To edit a video address, do one of the following:
    • To edit an existing custom video address or personal bridge video address: Click Edit to the right of the existing video address. Enter the new video address. (Optional) Click Check availability to confirm that the video address is not already being used. Click Add.
    • To add a custom video address for an existing assigned video address: Click Customize to the right of the existing assigned video address. Enter the custom video address. (Optional) Click Check availability to confirm that the video address is not already being used. Click Add.
      You cannot edit the video address for a Jabber Video Plus subscription that has been assigned to a user. The user creates his video address during end user account setup, and it is always in the form of [Jabber Video username]@webex.com.
  7. Click Save.
    You can also edit the details of the subscription assigned to this user, including the personal bridge video address, by clicking the user name on the Account > Subscriptions tab and then clicking Edit subscription (see WebEx Telepresence portal: Manage your subscription information).
  8. To add a new video address: Click and select the video address type if it is not already displayed. Enter the new video address. For example, if a user has both a WebEx Telepresence device and a Jabber Video subscription, you can add the second video address to the contact entry.
  9. Click Save.

Hide a directory entry from devices

You can hide any bridge, room, or user entry that exists in the default company directory so that it doesn’t appear in the directory on company devices. Because you cannot delete default company directory entries, hiding is a way to make them invisible to users. Note the following:

  • Hiding an entry does not delete it from the company directory on the WebEx Telepresence portal. Is it still visible there.
  • You cannot hide an entry on specific devices. An entry either appears on all user devices or is hidden from all user devices.
  • If you add an entry to the company directory, you cannot hide it. Instead, you delete it the same way you delete a device contact (see WebEx Telepresence portal: Manage your device contacts).

  1. Sign in to the portal if you are not already signed in (see WebEx Telepresence portal: Sign in to the portal).
  2. Click Contacts > Manage company directory.
  3. Click the entry.
  4. Check the Don’t show contact in end user directory box.
  5. Click Save.
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