on 01-25-2011 07:10 PM
Calling scenario | Tasks to complete the video/audio call | ||
---|---|---|---|
Make a video call to another Cisco WebEx Telepresence user in your company | E20: Home > Directory > ▲ or ▼ to highlight the contact > √ to select > √ to dial. Touchscreen: Call > Directory or Favorites > scroll to the contact > tap the contact > Call. Remote: > scroll to the contact > √ to select > √ to dial. | ||
Make a video call to another WebEx Telepresence user | E20: Home > Search or Dial > enter the 10-digit WebEx Telepresence video number or the custom video address (with or without @webex.com) > ▼ to highlight the number or address > √ to select the number or address > √ to dial. Touchscreen: Call > Search or Dial > enter the 10-digit WebEx Telepresence video number or the video address (with or without @webex.com) > Call. Remote: > Turn keyboard on > navigate to the Enter contact field > enter the 10-digit WebEx Telepresence video number or the video address (with or without @webex.com)> √ to select the item you entered > √ to dial. | ||
Make a video call to a standards-based SIP- or H.323-compliant device using a video address | E20: Home > Search or Dial > enter the full video address (including "@company.com") > ▼ to highlight the address > √ to select the address > √ to dial. Touchscreen: Call > Search or Dial > enter the full video address (including "@company.com") > Call. Remote: > Turn keyboard on > navigate to the Enter contact field > enter the full video address (including "@company.com") > √ to select the address > √ to dial.
| ||
Make a video call to a standards-based H.323-complaint device using an IP address | Dial ip. Follow the IVR prompts (select option 1 for IP dialing). Enter the IP address (using * for periods) and press # Press # again to dial. You must be able to reach the H.323 device from the Internet.
| ||
Call a North America-based landline or mobile phone number | E20: Home > Search or Dial > enter the 10-digit number > ▼ to highlight the number > √ to select the number > √ to dial. Touchscreen: Call > Search or Dial > enter the 10-digit number > Call. Remote: > Turn keyboard on > navigate to the Enter contact field > enter the 10-digit number > √ to select the number > √ to dial. | ||
Call a toll-free North America-based phone number | E20: Home > Search or Dial > enter the 10-digit number > ▼ to highlight the number > √ to select the number > √ to dial. Touchscreen: Call > Search or Dial > enter the 10-digit number > Call. Remote: > Turn keyboard on > navigate to the Enter contact field > enter the 10-digit number > √ to select the number > √ to dial.
| ||
Call the 911 emergency number | WebEx Telepresence does not support 911 emergency calling. | ||
Call a special phone number (premium services, collect calls, operator service) | WebEx Telepresence does not support special phone numbers, such as operator service calls, 411 (directory service) calls, 9xx (premium service) calls, or collect calls. | ||
Call an international number | WebEx Telepresence does not support outbound international calls. Only US and Canada landline or mobile numbers are supported at this time. However, if you purchased an international calling card service from another service provider, you can dial its toll-free phone number from your WebEx Telepresence device. Follow the instructions provided by your international service provider to make a call once you are on the IVR. | ||
Join a Cisco WebEx Telepresence bridge for your company | Dial the pre-assigned custom WebEx Telepresence bridge video address (for example, companyx.bridge@webex.com). See the Cisco WebEx Telepresence bridge Quick Reference Guide for information. | ||
Call in to a Cisco WebEx conference | There is currently no interworking between WebEx Telepresence and Cisco WebEx other than PSTN voice. Therefore, if a WebEx Telepresence device calls in to a Cisco WebEx conference, other users can hear the WebEx Telepresence participant as audio-only; they cannot see video. | ||
Make a video call into a multiparty video call using multiway | WebEx Telepresence does not currently support the multiway feature for multiparty video. Instead, the following options are available for multiparty video calls:
| ||
Make a video call from a standards-based SIP-compliant device to your WebEx Telepresence device | Enter the full video address. This can be either of the following:
| ||
Call from an international number to your WebEx Telepresence device | Dial the country international access prefix (for example, 00), the U.S. country code (1), and the 10-digit video number. For example, to call from the UK to a WebEx Telepresence device in the U.S., dial 00 1 555 123 1000. |
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: