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Cisco D9858 Advanced Receiver Transcoder

Hello

I have a D9858 Transcoding, tried to get support from customer service but they said this box is obsolete, then I'm trying here if somebody could help me I will appreciate it.

When trying to enable transcoding from MPEG4 to MPEG2,
it tells me permission denied, so I tried to do a factory reset to start configuring from the beginning but it also tells me permission denied, and I don't remember the password and the lock level is at number 1
and it does not allow me to change it ...
Is there a way to change the password even though it is at lock level 1 and I don't remember the password?
Thanks!
GH.

 

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