WVC210: Cisco210Viewer.ocx error

[AndyNewlands]

Hi,

I've just installed a WVC210 and have experienced several browser crashes, apparently cause by an Exception being thrown in Cisco210Viewer.ocx.

I've attached a screenshot of the callstack in Visual Studio 2008

I'm using I.E. v8.0.7600.16385 with Windows 7 (all latest updates applied).

I haven't been able to find any firmware or client updates on the Cisco site.

Can spmeone please advise how to resolve the issue?

Many thanks.

Andy

[mpyhala]

Hi Andy,

I haven't seen this issue before. You might try reinstalling the .ocx if you haven't already. You can find help with that at the following page:

https://supportforums.cisco.com/message/3127017#3127017

It sounds like it may be an issue with the browser. Are you able to maintain a stable connection from a different PC?

[mpyhala]

Andy,

Did you ever resolve this issue? If so, can you please provide some details?

[AndyNewlands]

Hi, mpyhala

The issue appears to be resolved, but the specific action to achieve this is unclear.

Between asking the question and awaiting response, a number of Windows updates had been applied to my machine, and so having subsequently carried out a simple un-install and re-install, it's hard to say if it was the re-install, the Windows updates, or a combination of the two.  To further fog the issue, I'm pretty sure my AV software (ESET) would have updated during that period, also.

All I can tell you is it's now working.

I'm sorry I couldn't give more specific advice.

FYI: I've since installed IE9, and it works fine.  I've also tested with Google's Chrome and, again, that works OK too.

Regards