Cisco catalyst 9300 went to factory default

[Ihzan]

Hi,

I have faced an issue last day with one of my end customers, The access to the switch has lost for them, and when I checked by accessing via console the switch was in the factory default state. Can anyone help me with the chances for any such issues?

[Leo Laohoo]

Post the complete output to the following commands: 

sh version
sh log on switch 1 uptime detail
sh boot
dir

[marce1000]

                  - Check the conf-register settings.

 M.

[Martin Aleksandrov]

Hello Ihzan,

You may also consider posting your question in the Cisco Catalyst 9000 switches space on our Cisco community. Since this space (Small Business Support Community)  is mostly for Cisco Small Business and Cisco Business products you may not reach all experts or audiences who are dealing with the Catalyst switches. The link below will point you to the right space:

https://community.cisco.com/t5/custom/page/page-id/customFilteredByMultiLabel?board=6016-discussions-lan-switching-routing&labels=catalyst%209000%20switches 

Regards,

Martin