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Beginner

FATAL ERROR on SG300

We have several SG300 Series Switches (8, 20, 28 and 52-Port Versions) running. All Switches do reboot from time to time: Some after a week or so, others several times a day and then run again happily. In the log I see:

%SYSLOG-F-OSFATAL:

FATAL ERROR: tExcTask: ABORT DATA exception 

***** FATAL ERROR ***** 

SW Version: 1.2.7.76

Version Date: 19-Jul-2012 Version 

Time: 17:54:43

Instruction 0x2C

Exception vector 0x10

Program state register 0x80000092

***** END OF FATAL ERROR *****

This happens with FW Version 1.2.7.76 as well as under Version 1.1.1.8.

I do not know if this is related to FUGU, but it usually happens, when I try to open a connection with FUGU to some other host in the network. Where can I get help on this? I cannot find a place to report bugs to cisco. Thanx for your help.

Regards, Adrian.

Everyone's tags (6)
10 REPLIES 10
Beginner

FATAL ERROR on SG300

Advocate

FATAL ERROR on SG300

Hi Adrian, can you post the entire flash memory log error?

-Tom
Please rate helpful posts

-Tom Please mark answered for helpful posts http://blogs.cisco.com/smallbusiness/
Beginner

FATAL ERROR on SG300

2147469364     2012-Oct-10 01:20:50    Emergency     %SYSLOG-F-OSFATAL:   FATAL ERROR: tExcTask: ABORT DATA exception  ***** FATAL ERROR *****  SW Version  :  1.2.7.76 Version Date:  19-Jul-2012 Version  Time:  17:54:43 Instruction            0x2C Exception vector       0x10 Program state register 0x80000092 ***** END OF FATAL ERROR *****    

2147470191     2012-Oct-01 19:39:52    Emergency     %SYSLOG-F-OSFATAL:   FATAL ERROR: tExcTask: ABORT DATA exception  ***** FATAL ERROR *****  SW Version  :  1.1.1.8 Version Date:  30-Aug-2011 Version  Time:  10:46:34 Instruction            0x2C Exception vector       0x10 Program state register 0x80000092 ***** END OF FATAL ERROR *****    

2147471024     2012-Sep-18 20:12:29    Emergency     %SYSLOG-F-OSFATAL:   FATAL ERROR: tExcTask: ABORT DATA exception  ***** FATAL ERROR *****  SW Version  :  1.1.1.8 Version Date:  30-Aug-2011 Version  Time:  10:46:34 Instruction            0xFF1B6D44 Exception vector       0x10 Program state register 0x80000092 ***** END OF FATAL ERROR *****    

2147471857     2012-Sep-18 20:04:58    Emergency     %SYSLOG-F-OSFATAL:   FATAL ERROR: tExcTask: ABORT DATA exception  ***** FATAL ERROR *****  SW Version  :  1.1.1.8 Version Date:  30-Aug-2011 Version  Time:  10:46:34 Instruction            0xFF1B6D44 Exception vector       0x10 Program state register 0x80000092 ***** END OF FATAL ERROR *****    

2147472690     2012-Sep-18 19:39:40    Emergency     %SYSLOG-F-OSFATAL:   FATAL ERROR: tExcTask: ABORT DATA exception  ***** FATAL ERROR *****  SW Version  :  1.1.1.8 Version Date:  30-Aug-2011 Version  Time:  10:46:34 Instruction            0xFF1B6D44 Exception vector       0x10 Program state register 0x80000092 ***** END OF FATAL ERROR *****    

2147473523     2012-Sep-18 18:10:22    Emergency     %SYSLOG-F-OSFATAL:   FATAL ERROR: tExcTask: ABORT DATA exception  ***** FATAL ERROR *****  SW Version  :  1.1.1.8 Version Date:  30-Aug-2011 Version  Time:  10:46:34 Instruction            0xFF1B6D44 Exception vector       0x10 Program state register 0x80000092 ***** END OF FATAL ERROR *****    

2147474356     2012-Sep-18 17:56:19    Emergency     %SYSLOG-F-OSFATAL:   FATAL ERROR: tExcTask: ABORT DATA exception  ***** FATAL ERROR *****  SW Version  :  1.1.1.8 Version Date:  30-Aug-2011 Version  Time:  10:46:34 Instruction            0xFF1B6D44 Exception vector       0x10 Program state register 0x80000092 ***** END OF FATAL ERROR *****    

2147475189     2012-Sep-18 17:52:42    Emergency     %SYSLOG-F-OSFATAL:   FATAL ERROR: tExcTask: ABORT DATA exception  ***** FATAL ERROR *****  SW Version  :  1.1.1.8 Version Date:  30-Aug-2011 Version  Time:  10:46:34 Instruction            0xFF1B6D44 Exception vector       0x10 Program state register 0x80000092 ***** END OF FATAL ERROR *****    

2147476022     2012-Sep-08 12:55:29    Emergency     %SYSLOG-F-OSFATAL:   FATAL ERROR: tExcTask: ABORT DATA exception  ***** FATAL ERROR *****  SW Version  :  1.1.1.8 Version Date:  30-Aug-2011 Version  Time:  10:46:34 Instruction            0xFF1B6D44 Exception vector       0x10 Program state register 0x80000092 ***** END OF FATAL ERROR *****    

2147476855     2012-Sep-07 02:41:45    Emergency     %SYSLOG-F-OSFATAL:   FATAL ERROR: tExcTask: ABORT DATA exception  ***** FATAL ERROR *****  SW Version  :  1.1.1.8 Version Date:  30-Aug-2011 Version  Time:  10:46:34 Instruction            0xFF1B6D44 Exception vector       0x10 Program state register 0x80000092 ***** END OF FATAL ERROR *****    

2147477688     2012-Sep-07 01:58:15    Emergency     %SYSLOG-F-OSFATAL:   FATAL ERROR: tExcTask: ABORT DATA exception  ***** FATAL ERROR *****  SW Version  :  1.1.1.8 Version Date:  30-Aug-2011 Version  Time:  10:46:34 Instruction            0xFF1B6D44 Exception vector       0x10 Program state register 0x80000092 ***** END OF FATAL ERROR *****    

2147478521     2012-Sep-07 00:59:42    Emergency     %SYSLOG-F-OSFATAL:   FATAL ERROR: tExcTask: ABORT DATA exception  ***** FATAL ERROR *****  SW Version  :  1.1.1.8 Version Date:  30-Aug-2011 Version  Time:  10:46:34 Instruction            0xFF1B6D44 Exception vector       0x10 Program state register 0x80000092 ***** END OF FATAL ERROR *****    

2147479354     2012-Sep-06 23:09:19    Emergency     %SYSLOG-F-OSFATAL:   FATAL ERROR: tExcTask: ABORT DATA exception  ***** FATAL ERROR *****  SW Version  :  1.1.1.8 Version Date:  30-Aug-2011 Version  Time:  10:46:34 Instruction            0xFF1B6D44 Exception vector       0x10 Program state register 0x80000092 ***** END OF FATAL ERROR *****    

2147480187     2012-Sep-06 23:01:15    Emergency     %SYSLOG-F-OSFATAL:   FATAL ERROR: tExcTask: ABORT DATA exception  ***** FATAL ERROR *****  SW Version  :  1.1.1.8 Version Date:  30-Aug-2011 Version  Time:  10:46:34 Instruction            0xFF1B6D44 Exception vector       0x10 Program state register 0x80000092 ***** END OF FATAL ERROR *****     

I pasted all flash log entries back to Sep, 6th.

Thank you for looking at this.

Regards, Adrian.

Advocate

FATAL ERROR on SG300

Adrian, thank you. These error messages are separate than the other topic. So I think it is a different problem although the register error is the same number which likely means it is the same resolution.

If you really want to persue this, we need a whole lot of data. I will notify the L2 team and the development team of your post and see if there is something we can do for you.

-Tom
Please rate helpful posts

-Tom Please mark answered for helpful posts http://blogs.cisco.com/smallbusiness/
Beginner

FATAL ERROR on SG300

Hi Tom

Since I'm doing nothing really very special with these Switches I think, I'm not the only one concerned on this planet. I can't do the testing for cisco since I do not have a spare Switch, but I can provide all data needed including the config. Just tell me by email, what information you need to open a case. Do you use GPG?

Thanks for your help.

Regards, Adrian.

Advocate

FATAL ERROR on SG300

Hi Adrian, as promised, I have reached out to the development team. Can you please provide the following;

1) config file (for each affected switch)

2) NW diagram (network topology)

3) Full RAM and flash file

4) Does issue happen only on 1 switch or on a few. If on a few switches – do they reboot at the same time

5) Information on devices connected to switch and protocol running on network.

6) From log file on case I can see that Sep 6-8 there are quite a few reboots. Then no reboots until Sep 18th. On sep 18th there are again many reboots (around 6) – and then no reboots until Oct 1st.  Can customer check if this correlates with any activity in his NW for  these dates (was there a specific device or protocol connected on the  “rebooting” days and not on others?

Can customer elaborate on the FUGU usage or send packet capture?

Also, I do have a special debug command for you (I will not post this publically). Please send me an email all of this information. Once I receive all this information, I will provide a special debug command we can run before the switch error to help isolate the incidents.

Thank you.

-Tom
Please rate helpful posts

-Tom Please mark answered for helpful posts http://blogs.cisco.com/smallbusiness/
Beginner

FATAL ERROR on SG300

I sent you the infos by mail.

Advocate

FATAL ERROR on SG300

Adrian, I have forwarded your information to the development and L2 team. Additionally, I've emailed you a detailed debug instruction. Please perform this and collect the data.

-Tom
Please rate helpful posts

-Tom Please mark answered for helpful posts http://blogs.cisco.com/smallbusiness/
Beginner

FATAL ERROR on SG300

I am seeing a similar issue - is there a fix for this yet?

SG300SW04#show logging file

Logging is enabled.

Console Logging: Level info. Console Messages: 2 Dropped.

Buffer Logging: Level info. Buffer Messages: 44 Logged, 42 Displayed, 1000 Max.

File Logging: Level error. File Messages: 192 Logged, 46 Dropped.

4 messages were not logged

Application filtering control

Application                 Event                       Status

--------------------        --------------------        ---------

AAA                         Login                       Enabled

File system                 Copy                        Enabled

File system                 Delete-Rename               Enabled

Management ACL              Deny                        Enabled

Aggregation: Enabled

Aggregation aging time: 300 Sec

26-Mar-2013 15:02:14 :%SYSLOG-F-OSFATAL:

FATAL ERROR: tExcTask: ABORT DATA exception

***** FATAL ERROR *****

SW Version  :  1.2.9.44

Version Date:  30-Sep-2012

Version Time:  01:33:07

Instruction            0xFF90FFE0

Exception vector       0x10

Program state register 0x80000092

***** END OF FATAL ERROR *****

26-Mar-2013 14:38:08 :%SYSLOG-F-OSFATAL:

FATAL ERROR: tExcTask: ABORT DATA exception

***** FATAL ERROR *****

SW Version  :  1.2.9.44

Version Date:  30-Sep-2012

Version Time:  01:33:07

Instruction            0xFF90FFE0

Exception vector       0x10

Program state register 0x80000092

***** END OF FATAL ERROR *****

26-Mar-2013 14:34:08 :%SYSLOG-F-OSFATAL:

FATAL ERROR: tExcTask: ABORT DATA exception

***** FATAL ERROR *****

SW Version  :  1.2.9.44

Version Date:  30-Sep-2012

Version Time:  01:33:07

Instruction            0xFF90FFE0

Exception vector       0x10

Program state register 0x80000092

***** END OF FATAL ERROR *****

26-Mar-2013 14:09:41 :%SYSLOG-F-OSFATAL:

FATAL ERROR: tExcTask: ABORT DATA exception

Beginner

FATAL ERROR on SG300

Hi bbp

Cisco Support wrote me:

On 11/30/12 1:57 AM, Marcelo Demello wrote:

> Hello Adrian,

>

> Unfortunately, I have now way to track the release date with the case

> closed. I think we should have a new code coming in the next 2 months, the

> 1.3.xxxx, that will include the fix.

>

> Thank you,

>

> Marcelo


So just check the Firmware Update Page of sg300. Or to work around: Switch off bonjour on your switches.

Regards, Adrian.