Has anyone tested the SF303-xx with UCCX 8.5 Supervisor Desktop
We have installed a new Cisco UC system and in our call center we are using UCCX 8.5 Agent Desktop. The software appears to be working, however, the Supervisor Desktop software cannot perform any silent monitoring functions on the agent calls, essentially making the software useless. Any diagnostics run are successful and seem to indicate everything is working fine. We do not have problems monitoring agents who are connected to our Cisco Catalyst switches. We purchased these models because they supposedlly supported the UC platform.
Has anyone installed these switches and worked with the UCCX software?
Welcome back for issue number 2 of the small business support community newsletter. Over the coming months we're going to share exciting news on the hardware and support community side. For now, we'll highlight our new favorite docs, pertinent...
Change in ASD Automatic Software Download Feature
Dec 13th, 2019
Cisco RV160, 260, 340, and 345 Series Routers
Due to an API change in Cisco’s software download platform the Automatic Download Feature (ASD) on RV series routers will be temporarily ...
SFP Module Support List for RV160x and RV260x Devices
Small form-factor pluggable (SFP) ports are included on the RV160 and 260 routers to allow the use of optical SFP transceiver modules. SFP’s convert the optical signals to electrical signals. SFP’s al...
Cisco is excited to offer its San Jose customers a unique opportunity to join us at Cisco headquarters for a design thinking workshop. This exclusive gathering, of no more than 20 people, is designed for an immersive interactive one-day session bet...
Hello @All ,
I am Bhuvi Chopra, a product manager on the Cisco Business (formerly SBTG) Team.
Cisco Business is excited to offer its San Jose customers a unique opportunity to join us at Cisco headquarters for a design thinki...