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CISCO SWITCHES FOR SMALL and MEDIUM BUSINESS

Introducing the next generation of Cisco Small and Medium Business Switches. Cisco is refreshing its SMB Switch portfolio. Click here  to learn more.


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Beginner

Help with Cisco sg 300-28 28-port gigabit managed switch

I bought a Cisco sg 300-28 28-port gigabit managed switch and it appears to have lost all software. I connected with a console cable and it just keeps rebooting. It does not stop at the prompt so I cant update the firmware. It was working alright before.

Is there another way to update the firmware?

Thanks in advance.

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Beginner

Help with Cisco sg 300-28 28-port gigabit managed switch

Have you tried accessing the unit into its web interface? You can also update firmware from there.

Just point your browser to the ip address of the switch and log in using your username and password.

Beginner

Help with Cisco sg 300-28 28-port gigabit managed switch

The switch doesnt boot. It just keeps restarting. It does not have an IP address

Participant

Help with Cisco sg 300-28 28-port gigabit managed switch

Hello Bart,

You mention you connected a console cable to the switch. Did it provide any data during the boot process? From the sound of things, if the switch is continualy rebooting then it would be very hard to provide a firmware upgrade as it would reboot during the process. Please feel free to call us at the support center anytime.

http://www.cisco.com/en/US/support/tsd_cisco_small_business_support_center_contacts.html

Beginner

Help with Cisco sg 300-28 28-port gigabit managed switch

Maybe that's a hardware problem. Call technical support, maybe they'll have it replaced with new one.