New ESW-540 switch with cold start problems

[runar]

Hi

A customer of mine is having serious problems with several ESW-500 switches.

He started a discussion under Netpro, but haven't received any answers. This might be the right group?

He wrote:

I have two new esw-540 switches (one 48 port  and one 8 port),

which are making unauthorized cold starts and  that gives me a lot problems.

(now it is about three switches)

I added:

Hi

My customer needs help with his problem.

Here is some more information:

There are three switches with the samHi

A customer of mine is having serious problems with several ESW-500e problem now, all with the same errormessages from his log

Ciscosw2  ESW-540-48   SN: DNI1452E71E SW Ver. 1.19 Boot Ver.1.0.0.04
Ciscosw3  ESW-540-24   SN: DNI1433E507 SW Ver. 1.19 Boot Ver.1.0.0.04
Ciscosw7  ESW-540-8     SN: CBT15230E9Z SW Ver. 1.1.19 Boot Ver. 1.0.0.07

From ciscosw7:

Nov 11 02:16:03 ciscosw7 %OS-F-MEMORY: OSMEMG_rn_free: Memory magic is invalid

***** FATAL ERROR *****

Reporting Task: BNJR.

Software Version: 2.1.19 (date  14-Jul-2010 time  17:12:34)

0x184e9c

0x182484

0x564110

0x392684

0x395998

0x568630

0x2df10c

0x2df654

0x2e1138

Nov 11 02:17:14 ciscosw7 %INIT-I-Startup: Cold Startup

And he sent me a new errormessage today:

Nov 13 01:38:14 ciscosw5

  %SYSLOG-F-OSFATAL:

  FATAL ERROR: BNJR: ABORT DATA exception

***** FATAL ERROR *****
SW Version  : 2.1.19
Version Date:  14-Jul-2010
Version Time:  13:58:28
Instruction 0x2EFB04
Exception vector       0x10#
Program state register

0x20000013
0x002ef7ac
0x002f0390
0x002f08d8
0x002f23bc
0x00134684

Nov 13 01:39:27 ciscosw5 %INIT-I-Startup: Cold Startup 

Need urgent advise...

Thank you!

[rocater]

Hello!

My name is Robert and I am network engineer for the Cisco SBSC. This is the correct place for the ESW500 series.

From the error messages you are seeing, I would recommend to disable the Bonjour service to see if that helps with the reboots. I am currently looking into the error messages you are getting to see if there is a solution. I would recommend giving us a call as well for immediate assistance on the error messages. Below is a link for our support center numbers.

http://www.cisco.com/en/US/support/tsd_cisco_small_business_support_center_contacts.html

[runar]

Hi

Thank you!

But unfortunately it didn't help.

He disabled Bonjour this morning, and got a new cold start at 14.22CET.

Have you found anything else in the error messages?

[rocater]

I am sorry to hear that it did not help. I did find a few cases with the matching error message. The solution on these cases was to update to the latest firmware release. From the look of your error messages, it appears the switches are on the latest (2.1.19).

You can certainly confirm this and even reflash the latest firmware, but if that does not solve the problem, I would suggest you call us to open a case.

[runar]

You are correct, all the switches have the latest firmware as far as I know.

I will have to have my customer call you to open a case. Should he refer to this discussion?

Thank you so far.

[rocater]

Yes, when you or your customer contacts us, have them reference this post.

[runar]

Ok, thats fine.

And thank you again fort quick replays!

[runar]

Hi

For your information.

My customer now have used firmware version 2.1.16 (instead of the newest version 2.1.19).

No coldstarts since end of november.

So it seems that firmware 2.1.19 is faulty...