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CISCO SWITCHES FOR SMALL and MEDIUM BUSINESS

Introducing the next generation of Cisco Small and Medium Business Switches. Cisco is refreshing its SMB Switch portfolio. Click here  to learn more.


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vikas0002
Beginner

RMA

Hi i had a cicso SG-300-28 port switch which is not powering on i need to raise RMA for the same.

Please help me to do the same.

Thanks

5 REPLIES 5
Leo Laohoo
VIP Community Legend

Please send an email to TAC and include the following details: 

 

1.  Your CCO login; 

2.  Serial number of the appliance; and 

3.  Brief description of the problem.

alcmac1964
Beginner

Has your situation been resolved? I have a similar problem with my 3560X. I just want to be able to find out how to send this device back for possible replacement. I inherited it and now I have to get it out back to Cisco and replace it if at all possible. FYI - No contract.

Hi, My name is Iliya Gatsev from Cisco Technical Support Team.

 

Please open a case with Cisco Technical Support. Here is the contact of the technical support for the Catalyst switch:

https://www.cisco.com/c/en/us/support/web/tsd-cisco-worldwide-contacts.html

 

Iliya Gatsev
Cisco TAC Network Engineer
Together we are the human network .:|:.:|:. CISCO

TAC contacted:

SR 683661112 : WS-C3750X-12S-E // Request RMA switch that is no longer working

Hi, 

 

Great, you received case number.

Please rate this post or marked as answered to help other Cisco customers.

 

Iliya Gatsev
Cisco TAC Network Engineer
Together we are the human network .:|:.:|:. CISCO