Sb Sg300-10mp 10 Port Gigabit Poe Switch

[awil]

Good afternoon,

Really need some assistance with this switch please.

When it's switched on it keeps going into a boot cycle. It's never worked but due to reporting it outside the accepted DOA timescale we are unable to return the unit,

Please could someone advise what I need to do?

Thank you in advance,

Amanda

[David Hornstein]

Hi Amanda,

Sure does sound like a real problem.

But the switch has a tremendous warranty and support is free for products under service contract or warranty.

.

If you would be so kind as to contact the good  folks at the Small Business Support Center (SBSC), they will either help fix the product or  allow for RMA of the unit.  their contact details are  on the second URL below. 

A SBSC technician will ask for a Cisco Connection online  (CCO) ID, if you don't have one, go to the following URL to create one. https://tools.cisco.com/RPF/register/register.do    This allows the the technicians to have contact details for you and for you to manage your service requests online at Cisco if that is what you want to do..

http://www.cisco.com/en/US/support/tsd_cisco_small_business_support_center_contacts.html

regards Dave