06-26-2019 01:11 AM
Hello,
I have one Cisco SG-300 10 PP switch. Earlier this was working fine but suddenly it stopped working. I took this device on the console to see what is happening and I got error messages as follows. I have tried with firmware upgrade but nothing happens. what should I do for making this device operational again?
The output I have got is following :
BOOT Software Version 1.3.5.06 Built 21-Jul-2013 15:12:10
# #
### ###
### ###
### ###
# ### # # ### #
### ### ### ### ### ###
# ### ### ### # ### ### ### #
### ### ### ### ### ### ### ### ###
### ### ### ### ### ### ### ### ###
### ### ### ### ### ### ### ### ###
# # ### # # # ### # #
### ###
### ###
# #
####### ### ####### ####### #####
######### ### ### ## ######### #########
### ### #### ### ### ###
### ### ### ### ### ###
### ### #### ### ### ###
######### ### ## ### ######### #########
####### ### ####### ####### #####
Networking device with Marvell ARM CPU core. 128 MByte SDRAM.
I-Cache 16 KB. D-Cache 16 KB. L2 Cache 256 KB. Cache Enabled.
MAC Address : ************.
Autoboot in 2 seconds - press RETURN or Esc. to abort and enter prom.
Preparing to decompress...
100%
Decompressing SW from image-2
100%
OK
Running from RAM...
GPIO ID is 5
Module type is 55
Device ID ************
*********************************************************************
*** Running SW Ver. 1.4.0.88 Date 06-Aug-2014 Time 16:55:55 ***
*********************************************************************
HW version is V02
Base Mac address is: ***********
Dram size is : 128M bytes
Dram first block size is : 100352K bytes
Dram first PTR is : 0x1A00000
Dram second block size is : 4096K bytes
Dram second PTR is : 0x7C00000
Flash size is: 16M
................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................06-Aug-2014 16:55:58 %CDB-I-LOADCONFIG: Loading running configuration.
06-Aug-2014 16:55:59 %CDB-I-LOADCONFIG: Loading startup configuration.
i2c_status fail: 1 retries_num 12
i2c_status fail: 1 retries_num 12
i2c_status fail: 1 retries_num 12
06-Aug-2014 16:56:06 %HAL_config_poe-A-POEFailDetected: POE ERROR(write_reg_i2c_internal failed. addr 0x31e dev_num 0 val 0xab) was detected
i2c_status fail: 1 retries_num 12
i2c_status fail: 1 retries_num 12
i2c_status fail: 1 retries_num 12
06-Aug-2014 16:56:09 %HAL_config_poe-A-POEFailDetected: POE ERROR(write_reg_i2c_internal failed. addr 0x80 dev_num 0 val 0xdb49) was detected
i2c_status fail: 1 retries_num 12
i2c_status fail: 1 retries_num 12
i2c_status fail: 1 retries_num 12
06-Aug-2014 17:08:39 %HAL_config_poe-A-POEFailDetected: POE ERROR(write_reg_i2c_internal failed. addr 0x1394 dev_num 0 val 0x26c) was detected
i2c_status fail: 1 retries_num 12
i2c_status fail: 1 retries_num 12
i2c_status fail: 1 retries_num 12
06-Aug-2014 17:08:41 %HAL_config_poe-A-POEFailDetected: POE ERROR(write_reg_i2c_internal failed. addr 0x1396 dev_num 0 val 0x26c) was detected
i2c_status fail: 1 retries_num 12
i2c_status fail: 1 retries_num 12
i2c_status fail: 1 retries_num 12
Solved! Go to Solution.
06-27-2019 11:58 PM
Hi Bhawani,
In case the hard reset button is already damaged then it may not work. You may open a service request with us following the below mentioned link, accordingly we can troubleshoot further on that and do the needful based on the entitlement…
https://www.cisco.com/c/en/us/support/web/tsd-cisco-small-business-support-center-contacts.html
06-26-2019 01:56 AM
Hi Bhawani,
As per the log, PoE failed related logs (‘i2c’ error) are showing mostly. Firmware version is old (1.4.0.88). What are the PoE devices model connected to this PoE Switch ?
You may open a service request with us following the below mentioned link, accordingly we can troubleshoot further on that and do the needful…
https://www.cisco.com/c/en/us/support/web/tsd-cisco-small-business-support-center-contacts.html
06-26-2019 04:16 AM
06-27-2019 11:58 PM
Hi Bhawani,
In case the hard reset button is already damaged then it may not work. You may open a service request with us following the below mentioned link, accordingly we can troubleshoot further on that and do the needful based on the entitlement…
https://www.cisco.com/c/en/us/support/web/tsd-cisco-small-business-support-center-contacts.html
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide