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CISCO SWITCHES FOR SMALL and MEDIUM BUSINESS

Introducing the next generation of Cisco Small and Medium Business Switches. Cisco is refreshing its SMB Switch portfolio. Click here  to learn more.


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Beginner

SG200-26P web gui slow repsonse, POE errors

Hi,

 

I experience some problems with a SG200-26P. In the ram log I see various errormessages related to PoE.

 

%HAL_config_poe-A-POEFailDetected: POE ERROR(i2c_read_mem failed. adds 0x****, dev_num 0, val 0x0, retries 3) was detected..

 

I updated to the latest firmware but no difference. Today I called support but was told the warranty is expired. Isn´t there a lifetime warranty on the hardware?

Thanks

Philipp

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VIP Collaborator

Re: SG200-26P web gui slow repsonse, POE errors

 

 https://bst.cloudapps.cisco.com/bugsearch/bug/CSCus40988/?referring_site=bugquickviewredir

 - Following the mentioned thread in the bug report, apparently the only solution is to have the device replaced.

 M.

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Beginner

Re: SG200-26P web gui slow repsonse, POE errors

I also think this would be the only solution. I called Cisco but was told the hardware isn´t covered under warranty because there is no support contract.

I thought there is a lifetime warranty for the hardware? Only fan and power supply is limited to 1 year.

 

Is there a way to get it replaced?

Thanks

Philipp