SG200-50P fan problem (not operational)

[damian.woz]

Hello,

We have problem with 2 FAN’s on our Cisco SG200-50P 50-Port Gigabit PoE Smart Switch (FW version: 1.3.5.58, Boot version: 1.0.0.1).

On View Log -> Flash Memory we have a lot of logs like this below:

2147445310	2014-Jul-19 12:26:29	Alert	%Environment-A-FAN-STAT-CHNG: FAN# 3 status changed - not operational., aggregated (1)
2147445447	2014-Jul-19 12:25:33	Alert	%Environment-A-FAN-STAT-CHNG: FAN# 3 status changed - not operational.
2147445600	2014-Jul-19 06:18:08	Alert	%Environment-A-FAN-STAT-CHNG: FAN# 4 status changed - not operational., aggregated (1)
2147445753	2014-Jul-19 06:16:58	Alert	%Environment-A-FAN-STAT-CHNG: FAN# 4 status changed - not operational., aggregated (6)
2147445906	2014-Jul-19 06:14:44	Alert	%Environment-A-FAN-STAT-CHNG: FAN# 4 status changed - not operational., aggregated (1)
2147446043	2014-Jul-19 06:14:21	Alert	%Environment-A-FAN-STAT-CHNG: FAN# 4 status changed - not operational.
2147446196	2014-Jul-19 02:58:13	Alert	%Environment-A-FAN-STAT-CHNG: FAN# 3 status changed - not operational., aggregated (1)

We have checked, that switch FAN’s are fully operational (they are blowing air). System LED is blinking amber all time.

[chrebert]

Hello Damian,

One thing I do notice is that your boot code has not been updated to match your firmware.  The firmware itself is also one version behind, so I would upgrade that as well.

1.3.7.18 firmware and bootcode is available here:   SG200-50P Downloads

In order to upgrade the firmware you will need some sort of TFTP software.

Hope that helps,

Christopher Ebert - Advanced Network Support Engineer

Cisco Small Business Support Center

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