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Announcements

CISCO SWITCHES FOR SMALL and MEDIUM BUSINESS

Introducing the next generation of Cisco Small and Medium Business Switches. Cisco is refreshing its SMB Switch portfolio. Click here  to learn more.


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climbtron
Beginner
Beginner
‎10-21-2020 12:46 PM
‎10-21-2020 12:46 PM

SG220-26P POE configuration not working

Hi, 

I just bought the above switch to power my network and it works just fine till I want to power any POE device. I tried different devices and non will get power from the switch.

The strange thing is, that I can't even open the POE configuration in the web interface. It will just show a blank page. Any other menu works fine.

I tried to reset the switch to factory settings and updated the firmware. No changes.

Is there any trick to know?

Thank you very much in advance for any help! 
Best regards,
Tim

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joshinirmit01
Beginner
Beginner
‎10-21-2020 11:32 PM
‎10-21-2020 11:32 PM

Hi,

 

Please try 'show power inline' command at cli.

 

Regards,

Nirmit 

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climbtron
Beginner
Beginner
In response to joshinirmit01
‎10-26-2020 02:58 PM
‎10-26-2020 02:58 PM

Unfortunately it says 'failed' on all ports
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Martin Aleksandrov
Cisco Employee
Cisco Employee
In response to climbtron
‎10-27-2020 01:08 AM
‎10-27-2020 01:08 AM

@climbtron 

 

Hi there,

 

Based on symptoms you're describing most probably you are facing a PoE hardware failure. Please get in touch with our STAC technical support team and raise a case so you'll eventually proceed with RMA. Contact details are as follows:

 

https://www.cisco.com/c/en/us/support/web/tsd-cisco-small-business-support-center-contacts.html

 

Regards,

Martin

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