SG300-52MP, How to RMA?

[cameron.barr]

I have a SG300-52MP taken off a site as PoE has failed on the device, how do I go about requesting RMA for this small business switch?

[marce1000]

                   https://www.cisco.com/c/en/us/support/returns/returns-portal.html

 - I don't know however wether the POWR Tool as mentioned in the link applies to  your case, guess you should try.

 M.

[mumagraw]

Hi, 

Hope you're doing well. Here's the answer to your query:

• Firstly, you need to call the cisco support frontline phone number (cisco support worldwide contacts are mentioned in this link: https://www.cisco.com/c/en/us/support/web/tsd-cisco-small-business-support-center-contacts.html)
• A new Service Request will be successfully opened with cisco Technical Assistance Centre (cisco TAC) by CIN Team.
• Once, the available TAC Engineer will take the ownership of your Service Request, he will contact you on over an email or Phone, depending upon the contact preference you have chosen while opening the case.
• Now, Small Business Switches, SX200, SX300 and SX500 has been declared as End-of-Life and End-of-Support (EOL and EOS), so these devices aren’t entitled for configuration and technical assistance.
• However, if there is any hardware failure on the device, replacement will be provided to you.

How the replacement proceeds for the mentioned models?

• Assigned TAC Engineer will ask for shipping details and answers to No Power questions (Answers to No Power questions only if applicable) over an email.
• Engineer will proceed further with an RMA.
• Now depending on the Entitlement of the device (Checked through Serial Number of the device) either Advance Replacement or RTF Replacement will be provided.

Difference between Advance Replacement and RTF RMA?

• Advance Replacement - In this case, once the RMA is generated, replacement device will be shipped to you first and then you have to raise the pickup request for the faulty device through POWR Tool (Link: www.cisco-global-returns.com/rmalogin.do). Pickup will then be done from your location by asset recovery team.
• RTF RMA - In this case, once the RMA is generated, you need to raise the pickup request for the faulty device through POWR Tool (Link: www.cisco-global-returns.com/rmalogin.do) and once the pick up of faulty device will be made from your location by asset recovery team, and it reaches the cisco warehouse, replacement device will be shipped to you. This whole process takes total 10-14 business days, depending upon the generation of pickup request.

I hope this helps you.