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CISCO SWITCHES FOR SMALL and MEDIUM BUSINESS

Introducing the next generation of Cisco Small and Medium Business Switches. Cisco is refreshing its SMB Switch portfolio. Click here  to learn more.


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sg350 reboot loop

We have an SG350 that will not recover from this loop on boot. Tried to restore factory defaults but no success.  What are our options? 

 

***** FATAL ERROR *****
Reporting Task: HCPT.
Software Version: 2.3.5.63 (date Aug 20 2017 time 19:03:04)
ros(HOSTG_fatal_error+0x14) [0x2a8b78]
ros(OSSYSG_fatal_error+0x134) [0x8226d8]
ros() [0x64248c]
ros(HALP_config_poe_692xx_dev_op_set_periodic+0xaec) [0xb6584c]
ros() [0xb57638]
ros(HALP_config_poe_691xx_692xx_poe_dev_operation+0x3c) [0xb57718]
ros(HALC_config_poe_dev_operation+0x44) [0xb69cf8]
ros() [0xb09bb8]
ros(HALC_config_device_dispatch+0x1a0) [0xb0ad08]
ros() [0xb24b3c]
ros() [0xb24d50]
ros() [0xb24dbc]
/lib/libp2linux.so.1(+0x3aa4) [0xb6f43aa4]
/lib/libpthread.so.0(+0x6e64) [0xb6f1ee64]

***** END OF FATAL ERROR *****

**************************************************
***************** SYSTEM RESET *****************

1 REPLY 1
Cisco Employee

Re: sg350 reboot loop

Hi,

We may need to process the replacement for the mentioned switch. Please open a service request with us following the below mentioned link to assist you regarding this issue…

https://www.cisco.com/c/en/us/support/web/tsd-cisco-small-business-support-center-contacts.html