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SG500-28P won't boot

Tim5000Cisco
Level 1
Level 1

‎08-15-2018 02:46 PM - edited ‎08-15-2018 02:49 PM

Hi,

I've got an SG500-28P that refuses to boot.

You can see the software versions in the log (NOTE: MAC Address removed).

I also tried the latest but still get the same problem.

Any ideas?

Thanks

 

 

    Startup Menu

[1]  Download Software
[2]  Erase Flash File
[3]  Password Recovery Procedure
[4]  Set Terminal Baud-Rate
[5]  Stack menu
[6]  System Mode menu
[7]  Back
 Enter your choice or press 'ESC' to exit: 
Boot1 Checksum Test...............................PASS

Boot2 Checksum Test...............................PASS

Flash Image Validation Test.......................PASS



BOOT Software Version 1.4.0.02 Built  24-Jun-2014  12:01:31

                    #                               #
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            #      ###      #               #      ###      #
           ###     ###     ###             ###     ###     ###
    #      ###     ###     ###      #      ###     ###     ###      #
   ###     ###     ###     ###     ###     ###     ###     ###     ###
   ###     ###     ###     ###     ###     ###     ###     ###     ###
   ###     ###     ###     ###     ###     ###     ###     ###     ###
    #       #      ###      #       #       #      ###      #       # 
                   ###                             ###
                   ###                             ###
                    #                               # 


            #######   ###    #######       #######      #####
          #########   ###   ###    ##    #########    #########
         ###          ###    ####       ###          ###     ###
         ###          ###      ###      ###          ###     ###
         ###          ###       ####    ###          ###     ###
          #########   ###   ##    ###    #########    #########
            #######   ###    #######       #######      #####



Networking device with Marvell ARM CPU core. 256 MByte SDRAM. 
I-Cache 16 KB. D-Cache 16 KB. L2 Cache 256 KB. Cache Enabled.


MAC Address   :  XX:XX:XX:XX:XX:XX.

Autoboot in 2 seconds - press RETURN or Esc. to abort and enter prom.
Preparing to decompress... 
 100%
Decompressing SW from image-1
 100%

OK
Running from RAM...
GPIO ID is 1
Module type is 32
Device ID 0xdcf011ab

*********************************************************************
*** Running  SW  Ver. 1.3.7.18  Date  12-Jan-2014  Time  18:04:29 ***
*********************************************************************

HW version is V01
Base Mac address is: XX:XX:XX:XX:XX:XX
Dram size is  : 256M bytes
Dram first block size is  : 215552K bytes
Dram first PTR is  : 0x2980000
Dram second block size is  : 4096K bytes
Dram second PTR is  : 0xFC00000
Flash size is: 32M
...........................................................................................................................................................................................................................................................................................................................................................................12-Jan-2014 18:04:46 %CDB-I-LOADCONFIG: Loading running configuration.
12-Jan-2014 18:04:46 %CDB-I-LOADCONFIG: Loading startup configuration.
i2c_status fail: 1 retries_num 12
12-Jan-2014 18:04:50 %HAL_config_poe-A-POEFailDetected: POE ERROR(i2c_write_mem failed. addr 0x31e dev_num 0 val 0xab) was detected: POE is Disabled untill Reset
i2c_status fail: 1 retries_num 12
12-Jan-2014 18:04:51 %HAL_config_poe-A-POEFailDetected: POE ERROR(i2c_write_mem failed. addr 0x31e dev_num 1 val 0xab) was detected: POE is Disabled untill Reset
i2c_status fail: 1 retries_num 12
12-Jan-2014 18:04:52 %HAL_config_poe-A-POEFailDetected: POE ERROR(i2c_write_mem failed. addr 0x80 dev_num 0 val 0xdb49) was detected: POE is Disabled untill Reset
i2c_status fail: 1 retries_num 12
12-Jan-2014 18:04:52 %HAL_config_poe-A-POEFailDetected: POE ERROR(i2c_write_mem failed. addr 0x80 dev_num 1 val 0xdb49) was detected: POE is Disabled untill Reset
i2c_status fail: 1 retries_num 12
12-Jan-2014 18:04:53 %HAL_config_poe-A-POEFailDetected: POE ERROR(i2c_write_mem failed. addr 0x82 dev_num 0 val 0x1ca0) was detected: POE is Disabled untill Reset
i2c_status fail: 1 retries_num 12
12-Jan-2014 18:04:54 %HAL_config_poe-A-POEFailDetected: POE ERROR(i2c_write_mem failed. addr 0x82 dev_num 1 val 0x1ca0) was detected: POE is Disabled untill Reset
i2c_status fail: 1 retries_num 12
12-Jan-2014 18:04:55 %HAL_config_poe-A-POEFailDetected: POE ERROR(i2c_write_mem failed. addr 0x84 dev_num 0 val 0xe89f) was detected: POE is Disabled untill Reset
i2c_status fail: 1 retries_num 12
12-Jan-2014 18:04:56 %HAL_config_poe-A-POEFailDetected: POE ERROR(i2c_write_mem failed. addr 0x84 dev_num 1 val 0xe89f) was detected: POE is Disabled untill Reset
i2c_status fail: 1 retries_num 12
12-Jan-2014 18:04:58 %HAL_config_poe-A-POEFailDetected: POE ERROR(i2c_write_mem failed. addr 0x86 dev_num 0 val 0x1c00) was detected: POE is Disabled untill Reset
i2c_status fail: 1 retries_num 12
12-Jan-2014 18:04:59 %HAL_config_poe-A-POEFailDetected: POE ERROR(i2c_write_mem failed. addr 0x86 dev_num 1 val 0x1c00) was detected: POE is Disabled untill Reset
i2c_status fail: 1 retries_num 12
12-Jan-2014 18:05:00 %HAL_config_poe-A-POEFailDetected: POE ERROR(i2c_write_mem failed. addr 0x88 dev_num 0 val 0xe8f5) was detected: POE is Disabled untill Reset
i2c_status fail: 1 retries_num 12
12-Jan-2014 18:05:01 %HAL_config_poe-A-POEFailDetected: POE ERROR(i2c_write_mem failed. addr 0x88 dev_num 1 val 0xe8f5) was detected: POE is Disabled untill Reset
i2c_status fail: 1 retries_num 12
12-Jan-2014 18:05:02 %HAL_config_poe-A-POEFailDetected: POE ERROR(i2c_write_mem failed. addr 0x8a dev_num 0 val 0x1c30) was detected: POE is Disabled untill Reset
i2c_status fail: 1 retries_num 12
12-Jan-2014 18:05:03 %HAL_config_poe-A-POEFailDetected: POE ERROR(i2c_write_mem failed. addr 0x8a dev_num 1 val 0x1c30) was detected: POE is Disabled untill Reset
i2c_status fail: 1 retries_num 12
12-Jan-2014 18:05:04 %HAL_config_poe-A-POEFailDetected: POE ERROR(i2c_write_mem failed. addr 0x8c dev_num 0 val 0xc897) was detected: POE is Disabled untill Reset
i2c_status fail: 1 retries_num 12
12-Jan-2014 18:05:05 %HAL_config_poe-A-POEFailDetected: POE ERROR(i2c_write_mem failed. addr 0x8c dev_num 1 val 0xc897) was detected: POE is Disabled untill Reset
i2c_status fail: 1 retries_num 12
12-Jan-2014 18:05:06 %HAL_config_poe-A-POEFailDetected: POE ERROR(i2c_write_mem failed. addr 0x8e dev_num 0 val 0x1c50) was detected: POE is Disabled untill Reset
i2c_status fail: 1 retries_num 12
12-Jan-2014 18:05:06 %HAL_config_poe-A-POEFailDetected: POE ERROR(i2c_write_mem failed. addr 0x8e dev_num 1 val 0x1c50) was detected: POE is Disabled untill Reset
i2c_status fail: 1 retries_num 12
12-Jan-2014 18:05:07 %HAL_config_poe-A-POEFailDetected: POE ERROR(i2c_write_mem failed. addr 0x90 dev_num 0 val 0xde03) was detected: POE is Disabled untill Reset
i2c_status fail: 1 retries_num 12
12-Jan-2014 18:05:08 %HAL_config_poe-A-POEFailDetected: POE ERROR(i2c_write_mem failed. addr 0x90 dev_num 1 val 0xde03) was detected: POE is Disabled untill Reset
i2c_status fail: 1 retries_num 12
12-Jan-2014 18:05:09 %HAL_config_poe-A-POEFailDetected: POE ERROR(i2c_write_mem failed. addr 0x92 dev_num 0 val 0x1c70) was detected: POE is Disabled untill Reset
i2c_status fail: 1 retries_num 12
12-Jan-2014 18:05:10 %HAL_config_poe-A-POEFailDetected: POE ERROR(i2c_write_mem failed. addr 0x92 dev_num 1 val 0x1c70) was detected: POE is Disabled untill Reset
i2c_status fail: 1 retries_num 12
12-Jan-2014 18:05:11 %HAL_config_poe-A-POEFailDetected: POE ERROR(i2c_write_mem failed. addr 0x94 dev_num 0 val 0xfe3f) was detected: POE is Disabled untill Reset
i2c_status fail: 1 retries_num 12
12-Jan-2014 18:05:12 %HAL_config_poe-A-POEFailDetected: POE ERROR(i2c_write_mem failed. addr 0x94 dev_num 1 val 0xfe3f) was detected: POE is Disabled untill Reset
i2c_status fail: 1 retries_num 12
12-Jan-2014 18:05:13 %HAL_config_poe-A-POEFailDetected: POE ERROR(i2c_write_mem failed. addr 0x96 dev_num 0 val 0x1d20) was detected: POE is Disabled untill Reset
i2c_status fail: 1 retries_num 12
12-Jan-2014 18:05:13 %HAL_config_poe-A-POEFailDetected: POE ERROR(i2c_write_mem failed. addr 0x96 dev_num 1 val 0x1d20) was detected: POE is Disabled untill Reset
i2c_status fail: 1 retries_num 12

 

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Leo Laohoo
Hall of Fame
Hall of Fame

‎08-15-2018 03:56 PM

@Tim5000Cisco wrote: 
12-Jan-2014 18:05:13 %HAL_config_poe-A-POEFailDetected: POE ERROR(i2c_write_mem failed. addr 0x96 dev_num 1 val 0x1d20) was detected: POE is Disabled untill Reset
i2c_status fail: 1 retries_num 12

 

Raise a TAC Case and get the appliance RMA-ed.  It's dead.

0 Helpful

Tim5000Cisco
Level 1
Level 1
In response to Leo Laohoo

‎08-16-2018 09:57 AM

Many thanks - I'll get that in progress. From a technical point of view do we know why this happens? I've seen a few on the forums searching but no insight on what causes it. Regards
0 Helpful

Leo Laohoo
Hall of Fame
Hall of Fame
In response to Tim5000Cisco

‎08-16-2018 06:33 PM

I don't know what caused the component to fail. It's not stated in the output.
0 Helpful
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