cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
387
Views
0
Helpful
1
Replies

SG500x 24P does not start after firmware update

CrankMrC
Level 1
Level 1

Hello,

I updated the SG500x to the newest firmware, now it does not start any more. I conected over the serial port, tryed loading old firmwares over hiper terminal, but same issue. the switch is repeating thiss over and over:

Boot1 Checksum Test...............................PASS

Boot2 Checksum Test...............................PASS

Flash Image Validation Test.......................PASS

 

 

BOOT Software Version 1.4.0.02 Built 24-Jun-2014 12:01:31

# #
### ###
### ###
### ###
# ### # # ### #
### ### ### ### ### ###
# ### ### ### # ### ### ### #
### ### ### ### ### ### ### ### ###
### ### ### ### ### ### ### ### ###
### ### ### ### ### ### ### ### ###
# # ### # # # ### # #
### ###
### ###
# #


####### ### ####### ####### #####
######### ### ### ## ######### #########
### ### #### ### ### ###
### ### ### ### ### ###
### ### #### ### ### ###
######### ### ## ### ######### #########
####### ### ####### ####### #####

 

Networking device with Marvell ARM CPU core. 256 MByte SDRAM.

I-Cache 16 KB. D-Cache 16 KB. L2 Cache 256 KB. Cache Enabled.

 


MAC Address : 00:c1:b1:ae:6c:a6.

 

Autoboot in 2 seconds - press RETURN or Esc. to abort and enter prom.

Preparing to decompress...


0%
50%
100%

Decompressing SW from image-2


0%
1%
2%
3%
4%
5%
6%
7%
8%
9%
10%
11%
12%
13%
14%
15%
16%
17%
18%
19%
20%
21%
22%
23%
24%
25%
26%
27%
28%
29%
30%
31%
32%
33%
34%
35%
36%
37%
38%
39%
40%
41%
42%
43%
44%
45%
46%
47%
48%
49%
50%
51%
52%
53%
54%
55%
56%
57%
58%
59%
60%
61%
62%
63%
64%
65%
66%
67%
68%
69%
70%
71%
72%
73%
74%
75%
76%
100%


OK

Running from RAM...

GPIO ID is 9
Module type is 40
Device ID 0xdd7411ab

*********************************************************************
*** Running SW Ver. 1.4.11.4 Date 02-Dec-2019 Time 00:21:16 ***
*********************************************************************

HW version is V06
Base Mac address is: 00:c1:b1:ae:6c:a6
Dram size is : 256M bytes
Dram first block size is : 211968K bytes
Dram first PTR is : 0x2D00000
Dram second block size is : 4096K bytes
Dram second PTR is : 0xFC00000
Flash size is: 32M
....................................................................................................................................................................................................................................................................................................................................................................................................................02-Dec-2019 00:21:31 %CDB-I-LOADCONFIG: Loading running configuration.

02-Dec-2019 00:21:31 %CDB-I-LOADCONFIG: Loading startup configuration.

Device configuration:
Slot 1 - SG500X-24P
Device 0: GT_98DX4122 (BobCat)

------------------------------------
-- Unit Factory Default --
------------------------------------

02-Dec-2019 00:21:39 %Entity-I-SEND-ENT-CONF-CHANGE-TRAP: entity configuration change trap.


RSFLEG_read: offset=1216976, size=37, file_id.file_index=10, f_size=65520002-Dec-2019 00:21:47 %SYSLOG-F-OSFATAL: RSFLEG_read: wrong input parameters !!!

***** FATAL ERROR *****

Reporting Task: ROOT.

Software Version: 1.4.11.4 (date 02-Dec-2019 time 00:21:16)

0x16bd2c
0x16c290
0x167e50
0x80214c
0x71c1e8
0x25a400
0x25e974
0x260730
0x2609cc
0x2614f4
0x26f750
0x239c5c
0x368d78
0x1f817c
0x1223f0

**************************************************
***************** SYSTEM RESET *****************
**************************************************

pleased for help.

 

Thanks Crank

1 Reply 1

marce1000
VIP
VIP

 

 - Following the  thread below this could be a hardware failure , although strange it would correlate  to the upgrade activities.  I would try a factory defaults reset, if that does not help , contact TAC (see second link mentioned).

https://community.cisco.com/t5/small-business-switches/fatal-error-on-cisco-sg300-10mpp/td-p/2881507

https://www.cisco.com/c/en/us/support/web/tsd-cisco-small-business-support-center-contacts.html

 M.



-- ' 'Good body every evening' ' this sentence was once spotted on a logo at the entrance of a Weight Watchers Club !
Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:

Switch products supported in this community
Cisco Business Product Family
  • CBS110
  • CBS220
  • CBS250
  • CBS350
Cisco Switching Product Family
  • 110
  • 200
  • 220
  • 250
  • 300
  • 350
  • 350X
  • 550X