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CISCO SWITCHES FOR SMALL and MEDIUM BUSINESS

Introducing the next generation of Cisco Small and Medium Business Switches. Cisco is refreshing its SMB Switch portfolio. Click here  to learn more.


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Beginner

SGE2010P Unresponsive, all ports lit

Hello, I inherited a SGE2010P 48 port PoE switch (the dealer has since gone out of business).  The client on the premises where it was installed claimed there was a power outage this weekend.  When I arrived, all PoE devices were un-powered and all other connected devices had no network connectivity.

  • All 48 ports of the unit are lit green on both sides even if nothing was attached to them. 
  • All the fans appear to be running
  • The status lights are all unlit. 
  • The reset button does nothing, either held down continuously or held during boot
  • Web interface cannot be accessed
  • I haven't been able to attempt to access the console yet, but will try once the unit arrives on my desk

The lights and fans exhibit this behavior as soon as I power the unit.  Has anyone come across this failure mode before?  Sounds like its fried but I don't have much experience with Cisco.

Thanks

Everyone's tags (2)
7 REPLIES 7

Hi hugh_jeffner,As you

Hi hugh_jeffner,

As you mentioned this is an inherited device do you know if you have a smartnet contract with this device? I can help you check and get this sorted. Hope to hear from you soon!

 

Beginner

I successfully initiated an

I successfully initiated an RMA

The only thing is if I try to track the status with this tool it says I am not authorized.

http://tools.cisco.com/support/serviceordertool/home.svo

I assume that is because I don't have a service contract

Thanks

 

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Beginner

hugh_jeffner.May i ask how

hugh_jeffner.

May i ask how many Cisco gear you have that has no service contract?

Happy to Serve!

Barry

Contributor

There is no smartnet for smb

There is no smartnet for smb devices like this and this model is not made or sold anymore.

It should still have a warranty though.  Possibly limited, lifetime.  I can't recall right now, but I did have and SGE switch go DOA a couple years ago and called smb support and they replaced it with a comparable SG switch.

 

Your best bet is to call SBSC support: http://www.cisco.com/c/en/us/support/web/tsd-cisco-small-business-support-center-contacts.html

-- please remember to rate and mark answered helpful posts --
Contributor

You can look at warranty info

You can look at warranty info for that product here: http://www.cisco-servicefinder.com/warrantyfinder.aspx  It appears to have RTF (return to factory) so if it is really broke, they should let you send it back and then they send you a replacement.  

-- please remember to rate and mark answered helpful posts --
Beginner

Yeah I found that site and

Yeah I found that site and noticed the RTF, I think I will be pursuing that route.  Thanks.

Beginner

I just tested trying to

I just tested trying to connect via console got nothing.