cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

CISCO SWITCHES FOR SMALL and MEDIUM BUSINESS

Introducing the next generation of Cisco Small and Medium Business Switches. Cisco is refreshing its SMB Switch portfolio. Click here  to learn more.


15691
Views
5
Helpful
12
Replies
Highlighted

SRW2048 Issues

I have taken over part of the IT department at my company. We had an SRW2048 not being used and so I decided to plug it in because we'll start using it shortly. But when I plug it in, none of the lights move except for what's in the provided (but blurry) picture. The attached log file is from the HyperTerminal session I have. It seems like the switch just keeps rebooting. Can anyone point me in the right direction? Any and all help is appreciated.

Everyone's tags (1)
12 REPLIES 12
Beginner

Re: SRW2048 Issues

Well since it is and "old not beeing used" switch, and you are sure you don't need the configuration stored on the switch i would try to force it to factory settings to eliminate image clitches. If you hold down the small reset button on the switch for more the 10 second it should load the factory image.

The fatal error troubles me though which occours during your boot, so perhaps some of the hardware is faulty.

Re: SRW2048 Issues

It doesn't seem to have a reset switch. This is a 48-port small business and I don't recall those ever having the reset switch. I don't believe there are any settings that need to be saved.

Beginner

Re: SRW2048 Issues

Brian,

You are correct, there is no hardware reset button on this switch.


It's performed either via the Console or the WebUI.

Thanks!


Dave

David L. Barrett, Jr.
Cisco Employee

Re: SRW2048 Issues

You can recover the switch.

First: Regarding the reset button: The SLM/SGE/SFE Linksys/Cisco SB series switches do have a reset button. The successor of the SRW the Cisco SB 300  series also does have a reset button. The SRW does not. However as I stated you can (very likely) recover the switch.

From your hyperterm you need to interrupt the boot process at the very begiinning;

---------

:::        ::: :::       ::: :::     :::::  :::::::::: :::      ::: ::::::::::
:::        ::: :::::     ::: :::   :::::   ::::     ::: ::::  :::: ::::     :::
:::        ::: ::: :::   ::: ::::::::      ::::          ::::::::  ::::
:::        ::: :::   ::  ::: ::::::::::     ::::::::::     ::::     ::::::::::
:::        ::: :::    :::::: :::    ::::            :::    ::::             :::
:::::::::: ::: :::      :::: :::      :::: :::......:::    ::::    :::......:::
......... ... ...       ... ...       .... ..........     ....     ..........

Linksys SmartSwitch SRW2048 based on 88E6218 with ARM946E-S.
64MByte SDRAM. I-Cache 8 KB. D-Cache 8 KB. Cache Enabled.

Autoboot in 2 seconds - press RETURN or Esc. to abort and enter prom.

-----------

you should get an option to recover the firmware by using the terminal.

The firmware needs to be downloaded by you from the Cisco Download website beforehand to your PC.

In hyperterm when you initiate transfer firmware from the console you need to start the eqivalent transfer command on your terminal emulation (Z-MODEM, X_MODEM etc.)

As I do not have a switch in front of me the above is from my memory.

If you do not figure it out post again.

Cisco Employee

Re: SRW2048 Issues

------ Performing the Power-On Self Test (POST) ------

UART Channel Loopback Test........................PASS

Testing the System SDRAM..........................PASS

Boot1 Checksum Test...............................PASS

Boot2 Checksum Test...............................PASS

Flash Image Validation Test.......................PASS


BOOT Software Version 1.0.1 Built  06-Jun-2006  17:23:21

:::

:::        ::: :::       ::: :::     :::::  :::::::::: :::      ::: ::::::
::::
:::        ::: :::::     ::: :::   :::::   ::::     ::: ::::  :::: ::::
  :::
:::        ::: ::: :::   ::: ::::::::      ::::          ::::::::  ::::

:::        ::: :::   ::  ::: ::::::::::     ::::::::::     ::::     ::::::
::::
:::        ::: :::    :::::: :::    ::::            :::    ::::
  :::
:::::::::: ::: :::      :::: :::      :::: :::......:::    ::::    :::....
..:::
......... ... ...       ... ...       .... ..........     ....     ......
....

Linksys SmartSwitch SRW208 based on 88E6218 with ARM946E-S.
32MByte SDRAM. I-Cache 8 KB. D-Cache 8 KB. Cache Enabled.


Autoboot in 2 seconds - press RETURN or Esc. to abort and enter prom.


------HERE I PRESSED RETURN KEY ON MY KEYBOARD--------


     Startup Menu


[1]  Download Software

[2]  Erase Flash File

[3]  Password Recovery Procedure

[4]  Enter Diagnostic Mode

[5]  Set Terminal Baud-Rate

[6]  Back

Enter your choice or press 'ESC' to exit:   1     --------HERE I CHOSE OPTION 1
Downloading code using XMODEM.

-----HERE I STARTED XMODEM FROM MY TERMINAL PROGRAM------

Re: SRW2048 Issues

Well I tried 2 times to flash with the XMODEM and here's the result with a different error:


------ Performing the Power-On Self Test (POST) ------

UART Channel Loopback Test........................PASS

Testing the System SDRAM..........................PASS

Boot1 Checksum Test...............................PASS

Boot2 Checksum Test...............................PASS

Flash Image Validation Test.......................PASS

BOOT Software Version 1.0.0.04 Built  08-Sep-2005  16:57:40

:::
:::        ::: :::       ::: :::     :::::  :::::::::: :::      ::: ::::::::::
:::        ::: :::::     ::: :::   :::::   ::::     ::: ::::  :::: ::::     :::
:::        ::: ::: :::   ::: ::::::::      ::::          ::::::::  ::::
:::        ::: :::   ::  ::: ::::::::::     ::::::::::     ::::     ::::::::::
:::        ::: :::    :::::: :::    ::::            :::    ::::             :::
:::::::::: ::: :::      :::: :::      :::: :::......:::    ::::    :::......:::
......... ... ...       ... ...       .... ..........     ....     ..........

Linksys SmartSwitch SRW2048 based on 88E6218 with ARM946E-S.
64MByte SDRAM. I-Cache 8 KB. D-Cache 8 KB. Cache Enabled.

Autoboot in 2 seconds - press RETURN or Esc. to abort and enter prom.
Preparing to decompress...
100%
Decompressing SW from flash
100%

OK
Running from RAM...
SYSLOGG_container_create :before init syslog lib1 0 16
01-Jan-2000 01:01:01 %SYSLOG-F-OSFATAL: %SYSLOG-F-FATALBEFOREINIT: A fatal error
has occurred before the syslog module has started.
***** FATAL ERROR *****
Reporting Task: ROOT.
Software Version: 1.2.2d (date  23-Feb-2009 time  13:58:42)

**************************************************
*****************  SYSTEM RESET  *****************
**************************************************

------ Performing the Power-On Self Test (POST) ------

UART Channel Loopback Test........................PASS

Testing the System SDRAM..........................PASS

Boot1 Checksum Test...............................PASS

Boot2 Checksum Test...............................

Cisco Employee

Re: SRW2048 Issues

Please try option [2] in the startup menu

-----------------------

Autoboot in 2 seconds - press RETURN or Esc. to abort and enter prom.      RETURN


     Startup Menu


[1]  Download Software

[2]  Erase Flash File

[3]  Password Recovery Procedure

[4]  Enter Diagnostic Mode

[5]  Set Terminal Baud-Rate

[6]  Back

Enter your choice or press 'ESC' to exit:   2    ----------   Select the second option by typing the number 2

Warning! About to erase a Flash file.
Are you sure (Y/N) ?    Y  --------   PRESS Y

Write Flash file name (Up to 8 characters, Enter for none.): CONFIG ---------- type: config, and press enter.

File config (if present) will be erased after system initialization.
==== Press Enter To Continue ====

ENTER    -------     EXIT from the Startup MEnu,  the switch should load with factory default. If it fails try XMODEM the firmware again.

Re: SRW2048 Issues

Well here's the log after selecting "Erase Flash File":

------ Performing the Power-On Self Test (POST) ------

UART Channel Loopback Test........................PASS

Testing the System SDRAM..........................PASS

Boot1 Checksum Test...............................PASS

Boot2 Checksum Test...............................PASS

Flash Image Validation Test.......................PASS

BOOT Software Version 1.0.0.04 Built  08-Sep-2005  16:57:40

:::
:::        ::: :::       ::: :::     :::::  :::::::::: :::      ::: ::::::::::
:::        ::: :::::     ::: :::   :::::   ::::     ::: ::::  :::: ::::     :::
:::        ::: ::: :::   ::: ::::::::      ::::          ::::::::  ::::
:::        ::: :::   ::  ::: ::::::::::     ::::::::::     ::::     ::::::::::
:::        ::: :::    :::::: :::    ::::            :::    ::::             :::
:::::::::: ::: :::      :::: :::      :::: :::......:::    ::::    :::......:::
......... ... ...       ... ...       .... ..........     ....     ..........

Linksys SmartSwitch SRW2048 based on 88E6218 with ARM946E-S.
64MByte SDRAM. I-Cache 8 KB. D-Cache 8 KB. Cache Enabled.

Autoboot in 2 seconds - press RETURN or Esc. to abort and enter prom.


     Startup Menu

[1]  Download Software
[2]  Erase Flash File
[3]  Password Recovery Procedure
[4]  Enter Diagnostic Mode
[5]  Set Terminal Baud-Rate
[6]  Back
Enter your choice or press 'ESC' to exit:
Warning! About to erase a Flash file.

Are you sure (Y/N) ? y
Write Flash file name (Up to 8 characters, Enter for none.):config
File config (if present) will be erased after system initialization.

==== Press Enter To Continue ====


     Startup Menu

[1]  Download Software
[2]  Erase Flash File
[3]  Password Recovery Procedure
[4]  Enter Diagnostic Mode
[5]  Set Terminal Baud-Rate
[6]  Back
Enter your choice or press 'ESC' to exit:


Exit from boot menu. Continue with flow.
Preparing to decompress...
100%
Decompressing SW from flash
100%

OK
Running from RAM...
About to erase CDB. Terminal baud rate will now be set to default!

******************************************************************
*** Running  SW  Ver. 1.2.2  Date  25-Jan-2007  Time  16:12:33 ***
******************************************************************

HW version is 00.03.00
Base Mac address is: 00:1a:70:18:43:ba
Dram size is  : 64M bytes
Dram first block size is  : 46080K bytes
Dram first PTR is  : 0x1300000
Flash size is: 16M
01-Jan-2000 01:01:09 %CDB-I-LOADCONFIG: Loading startup configuration.
01-Jan-2000 01:01:12 %ERHG-F-SEND: BOXP_perform_smi_scan_of_devices_in_slot: inv
alid device type is found: 268374443 on device 0


***** FATAL ERROR *****
Reporting Task: ROOT.
Software Version: 1.2.2 (date  25-Jan-2007 time  16:12:33)

**************************************************
*****************  SYSTEM RESET  *****************
**************************************************

I tried using XMODEM again after this and here's the result:

------ Performing the Power-On Self Test (POST) ------

UART Channel Loopback Test........................PASS

Testing the System SDRAM..........................PASS

Boot1 Checksum Test...............................PASS

Boot2 Checksum Test...............................PASS

Flash Image Validation Test.......................PASS

BOOT Software Version 1.0.0.04 Built  08-Sep-2005  16:57:40

:::
:::        ::: :::       ::: :::     :::::  :::::::::: :::      ::: ::::::::::
:::        ::: :::::     ::: :::   :::::   ::::     ::: ::::  :::: ::::     :::
:::        ::: ::: :::   ::: ::::::::      ::::          ::::::::  ::::
:::        ::: :::   ::  ::: ::::::::::     ::::::::::     ::::     ::::::::::
:::        ::: :::    :::::: :::    ::::            :::    ::::             :::
:::::::::: ::: :::      :::: :::      :::: :::......:::    ::::    :::......:::
......... ... ...       ... ...       .... ..........     ....     ..........

Linksys SmartSwitch SRW2048 based on 88E6218 with ARM946E-S.
64MByte SDRAM. I-Cache 8 KB. D-Cache 8 KB. Cache Enabled.

Autoboot in 2 seconds - press RETURN or Esc. to abort and enter prom.
Preparing to decompress...
100%
Decompressing SW from flash
100%

OK
Running from RAM...

******************************************************************
*** Running  SW  Ver. 1.2.2  Date  25-Jan-2007  Time  16:12:33 ***
******************************************************************

HW version is 00.03.00
Base Mac address is: 00:1a:70:18:43:ba
Dram size is  : 64M bytes
Dram first block size is  : 46080K bytes
Dram first PTR is  : 0x1300000
Flash size is: 16M
01-Jan-2000 01:01:07 %CDB-I-LOADCONFIG: Loading startup configuration.
01-Jan-2000 01:01:10 %ERHG-F-SEND: BOXP_perform_smi_scan_of_devices_in_slot: inv
alid device type is found: 268374443 on device 0


***** FATAL ERROR *****
Reporting Task: ROOT.
Software Version: 1.2.2 (date  25-Jan-2007 time  16:12:33)

**************************************************
*****************  SYSTEM RESET  *****************
**************************************************

Beginner

Re: SRW2048 Issues

I have 5 SRW2048's doing the same thing.  They'll boot fine after a hard power cycle (remove) AC power.  And the problem seems to be with the flash module.

If I start the switch in diagnostic mode (after a hard power cycle) I can get to all the diagnostic tools.  Everything passes except flash.  After a second run of flash (once the firmware has been wiped) it will pass the flash tests.  At this point, I've tried loading firmware 1.2.2 and 1.2.2d and regardless, they both end up repeating the same problem.

If anyone has a solution, I'd be very happy to hear it, since I have 5 of these suckers down right now because of it.  Also the problem only presented after I tried flashing from 1.2.2 to 1.2.2d.  Also, these 5 switches vary in age, but there all about 3 years old.

Beginner

Re: SRW2048 Issues

I had the same issue with our SRW2048.

I downloaded from http://www.cisco.com/cisco/software/release.html?mdfid=282414076&catid=268438038&softwareid=282463181&release=1.2.2d&relind=AVAILABLE&rellifecycle=&reltype=latest

verstion 1.2.2 (not the d version), downloaded the flash via Hyperterminal.

When the switch rebooted, we received errors and the switch rebooted.

We had to power cycle the switch after the firmware download.  This fixed our issue and our switch is now running on the 1.2.2 firmware.

We did not have to erase our configuration.

Beginner

SRW2048 Issues

Ok so i finally got the serial cable, i connected it to the switch and finally figure out how to get to the login screen. I dont have the user and password so how do i reflash the switch. I downloaded the file from the link in this same discusiion. File ends in .ros . So what do i do now?

Thanks a lot this worked for

Thanks a lot this worked for me. I think that for some reason the Switch does not fully delete its flash when being updated, so what I did was update the firmware and wait until it said it was going to do a "warm boot" then I pulled the power plug, gave it about 30 seconds and plugged it back in. Switch is working now and is not giving me any fatal error codes. Also I used  version 1.2.2 (not the d version). Hope this helps someone out. Thanks a lot guys, and the community.