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CISCO SWITCHES FOR SMALL and MEDIUM BUSINESS

Introducing the next generation of Cisco Small and Medium Business Switches. Cisco is refreshing its SMB Switch portfolio. Click here  to learn more.


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Beginner

TAC don't find SN SG500-52p V05

Hello,

My have a PoE issus (not with a C3560CX), I have contacted TAC and they don't find SN in Data Base. They told me to contact my reseler but it is Cisco. No way to see!

What can I do?

Many thanks to your help.

Regards

1 ACCEPTED SOLUTION

Accepted Solutions
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Hello, I have created an issue.

TAC is working on my device.

I'll give you aupdates.

 

For information, all Cisco Switch are lifetime warranty.

Regards.

View solution in original post

8 REPLIES 8
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VIP Advocate

 

 - Enter the serial number in this app : https://cway.cisco.com/sncheck/

    If the device is found, confront TAC with the output and assure you have a legitimate device.

 M.

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Hello M.,
I have already try, result:
Product
Product ID
UnavailableEnd of Sale
Not AnnouncedEnd of Support
Not Announced
Contract
Status
Not CoveredNumber
Unavailable
Type
Unavailable
Warranty
Status
UnavailableType
Unavailable
Many thanks.
Regards
Highlighted
VIP Mentor

can you post-show version and show inventory from the command line?

 

BB
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Hello BB,

PM send with these data.

Many thanks!

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i got the PM and replied, but have you registered this device?

where did you purchase this one?

 

BB
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Highlighted

Many thanks to you.

It is not registered buy directly Cisco.

I hope we find something to do!

Regards

Highlighted

if not you need to register or ask the vendor the one you purchased from? you purchased directly from cisco you mean?

 

is this brand new ? in general cisco only have 90days warranty, after that you looking for support you need to get a contract extended.

 

 

BB
*** Rate All Helpful Responses ***
Highlighted

Hello, I have created an issue.

TAC is working on my device.

I'll give you aupdates.

 

For information, all Cisco Switch are lifetime warranty.

Regards.

View solution in original post