TAC don't find SN SG500-52p V05

[a_66]

Hello,

My have a PoE issus (not with a C3560CX), I have contacted TAC and they don't find SN in Data Base. They told me to contact my reseler but it is Cisco. No way to see!

What can I do?

Many thanks to your help.

Regards

[marce1000]

 - Enter the serial number in this app : https://cway.cisco.com/sncheck/

    If the device is found, confront TAC with the output and assure you have a legitimate device.

 M.

[a_66]

Hello M.,
I have already try, result:
Product
Product ID
UnavailableEnd of Sale
Not AnnouncedEnd of Support
Not Announced
Contract
Status
Not CoveredNumber
Unavailable
Type
Unavailable
Warranty
Status
UnavailableType
Unavailable
Many thanks.
Regards

[balaji.bandi]

can you post-show version and show inventory from the command line?

[a_66]

Hello BB,

PM send with these data.

Many thanks!

[balaji.bandi]

i got the PM and replied, but have you registered this device?

where did you purchase this one?

[a_66]

Many thanks to you.

It is not registered buy directly Cisco.

I hope we find something to do!

Regards

[balaji.bandi]

if not you need to register or ask the vendor the one you purchased from? you purchased directly from cisco you mean?

is this brand new ? in general cisco only have 90days warranty, after that you looking for support you need to get a contract extended.

[a_66 · Accepted solution]

Hello, I have created an issue.

TAC is working on my device.

I'll give you aupdates.

For information, all Cisco Switch are lifetime warranty.

Regards.