cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

CISCO SWITCHES FOR SMALL and MEDIUM BUSINESS

Introducing the next generation of Cisco Small and Medium Business Switches. Cisco is refreshing its SMB Switch portfolio. Click here  to learn more.


7600
Views
0
Helpful
2
Replies
Highlighted
Beginner

What is the difference between SmartNet and SMBS service level

Good Afternoon

     I would like to ask if what is the difference between Cisco's SmartNet and Cisco's SMBS service level?

Thank you

1 ACCEPTED SOLUTION

Accepted Solutions
Rising star

What is the difference between SmartNet and SMBS service level

Hi Rey,

SMARtnet covers traditional Cisco products (enterprise products ie. ISR routers), Small Business Support Center covers the small business line.

In the UC group of products, for some reason, Cisco considers the UC520, AP521, and WLC526 which are branded small business to be traditional Cisco products and are covered under SMARTnet. But, the UC540 and UC560 are covered by SBSC. One major difference in the UC arena is the support for CLI vs CCA config.

However, I noticed your post was in the Small Business - switches category. If you have a small business switch  those are covered by SBSC not TAC. SBSC will support the CLI and web gui config of the small business switches, where CLI is applicable to the model.

SBSC contracts tend to be for 3 year periods and can be significantly less expensive than SMARTnet agreements.

Hope that helps.

Best,

David

Please rate helpful posts and identify correct answers.

View solution in original post

2 REPLIES 2
Rising star

What is the difference between SmartNet and SMBS service level

Hi Rey,

SMARtnet covers traditional Cisco products (enterprise products ie. ISR routers), Small Business Support Center covers the small business line.

In the UC group of products, for some reason, Cisco considers the UC520, AP521, and WLC526 which are branded small business to be traditional Cisco products and are covered under SMARTnet. But, the UC540 and UC560 are covered by SBSC. One major difference in the UC arena is the support for CLI vs CCA config.

However, I noticed your post was in the Small Business - switches category. If you have a small business switch  those are covered by SBSC not TAC. SBSC will support the CLI and web gui config of the small business switches, where CLI is applicable to the model.

SBSC contracts tend to be for 3 year periods and can be significantly less expensive than SMARTnet agreements.

Hope that helps.

Best,

David

Please rate helpful posts and identify correct answers.

View solution in original post

Beginner

What is the difference between SmartNet and SMBS service level

Hi David,

    Thank you very much. That clears up my questions.

Best Regards.