Reset Passwords
If you lose the administrator password or security password, use the following procedure to reset these
passwords.
To perform the password reset process, you must be connected to the system through the system console, that
is, you must have a keyboard and monitor connected to the server. You cannot reset a password when connected
to the system through a secure shell session.
The security password on all nodesin a cluster must match. Change the security password on all machines,
or the cluster nodes will not communicate.
Caution
You must reset each node in a cluster after you change its security password. Failure to reboot the nodes
causes system service problems and problems with the Cisco Unified Communications Manager
Administration windows on the subscriber nodes.
Caution
During this procedure, you must remove and then insert a valid CD or DVD in the disk drive to prove that
you have physical access to the system.
Note
Procedure
Step 1 Log in to the system with the following username and password:
a) Username: pwrecovery
b) Password: pwreset
The Welcome to platform password reset window displays.
Step 2 Press any key to continue.
Step 3 If you have a CD or DVD in the disk drive, remove it now.
Step 4 Press any key to continue.
The system tests to ensure that you have removed the CD or DVD from the disk drive.
Step 5 Insert a valid CD or DVD into the disk drive.
For this test, you must use a data CD, not a music
CD.
Note
The system tests to ensure that you have inserted the disk.
Step 6 After the system verifies that you have inserted the disk, you get prompted to enter one of the following
options to continue:
a) Enter a to reset the administrator password.
b) Enter s to reset the security password.
c) Enter q to quit.
Step 7 Enter a new password of the type that you chose.
Step 8 Reenter the new password.
