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Beginner

No sound through headset, but other person hears me

Good day,

 

I'm experiencing this issue that I do not hear the caller, but the caller does hear me (inbound, outbound, external phone calls en internal phone calls; al have the same problem).

 

Specifications IP phone:
SPA514G

 

Specifications headset:
Plantronics WO2A

 

I swapped the headset with another one, but I experienced the same problem.

So there is nothing wrong with the headset; mine works well with a different IP phone. So I assume it's a setting or so.

 

Does anyone have an idea where to begin to get this issue solved?

If more info is needed, please let me know of course.

 

Thank you very much in advance.

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Advocate

Re: No sound through headset, but other person hears me

Is the issue affecting just headset (e.g. handset as well as intercom mode is working corrrectly), or it affects all kind of output ?