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SPA504G - Old config still come back even after a factory reset

gplante2
Level 1
Level 1

Hi,

 

I have an SPA504G ip phone and I did a factory reset (option 14 from the phone lcd screen). After entering the password, the phone is telling me "Resetting to factory default, please wait..." then it reboot then I can see on lcd screen that the old config is not there anymore.

 

However, if I unplug the power cord then plug it back, the phone reboot and all the old config is restored. I did the factory reset several times with the same result. What's wrong with this? I want to move this phone to another pbx provider however it seams that the config is tied to the old provider even after a factory reset.

 

Is there a kind of hard reset that need to do?

 

Thank you in advance.

 

G. Plante

 

 

 

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