Problem with WAP371 Clustering, different PID VID (02 and 03)

[ErenK]

Hi,

I have some trouble to cluster three WAP371 APs. 

All three are up-to-date with the firmware 1.3.0.6. But when check the PID VID, one Access Point has a different one: Two are WAP371-E-K9 V03 and one is WAP371-E-K9 V02. I can cluster the two V03 together, but can not cluster the V02 with the V03. Why is it like that? How can I make sure to buy the right version or cluster V02 and V03 WAP371? Is there a work around?

Regards,

Eren

[boatanas]

Dear Customer,

The issue you are experiencing needs further investigation. Please open a service request with us by calling you local support line:

https://www.cisco.com/c/en/us/support/web/tsd-cisco-small-business-support-center-contacts.html

Thank you!

[AspallIT66673]

Please could someone share the fix for this as we're having some issues with a cluster on WAP371s with PID VID 01 and 02?

[boatanas]

Dear Customer,

The hardware version should not affect the cluster functionality. If you wish, please send me your serial numbers as a private message and I will check them for you.

I can also make sure that a service request is opened for you.

Thanks.