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Beginner

Re: WAP 150 losing gateway

**ATTENTION CISCO**

We need a fix to this. You say call in, but then ask for a smartnet contract number which we do not need for a small business product.

Beginner

Re: WAP 150 losing gateway

Hi,

 

we are also facing the same issue on our WAP :

 

We lose connectivity but we still can manage them within the same vlan.

 

If you want to open a case on it, go through the chat and ask them to open a case for you. I did it this morning and worked fine for me.

 

Regards.

Beginner

Re: WAP 150 losing gateway

Actually logged a call on Friday and they accepted without a Smartnet contract. Another WAP 150 had same issue. Been escalated internally as looking like Software Bug. If get a solution I'll post it up.

Beginner

Re: WAP 150 losing gateway

Bug CSCvg69584

Beta available from Cisco to address.

 

Workaround: you can set the IP address to DHCP.

 

I called in without smartnet contract and they dealt with me very well.

Beginner

Re: WAP 150 losing gateway

Wow!

Thanks a lot.

Beginner

Re: WAP 150 losing gateway

I had previously tried the DHCP settings, assuming it to be a workaround, but still had the same issue on a reboot.

Beginner

Re: WAP 150 losing gateway

I reported this problem to the Cisco Support Center.

The ticket was opened.

I'll report it as soon as I have progress.

Beginner

Re: WAP 150 losing gateway

I got new firmware. WAP not losing gateway when WAP reboot.

New firmware was delivered to me. It is not published

Beginner

Re: WAP 150 losing gateway

Wow, finally! So when and how are we going to receive this new firmware? This has been a problem for far too long.

Beginner

Re: WAP 150 losing gateway

i have the same problem, how can i get the latest firmware,

gsdroubi@hotmail.com

Beginner

Re: WAP 150 losing gateway

My version is 1.1.0.9_big-hammer.

This issue is cleared.

Beginner

Re: WAP 150 losing gateway

This firmware is 1 year old and published

On cisco site

Beginner

Re: WAP 150 losing gateway

i have the latest firmware,it is not losing gateway,but the startup is not right since if I remove the

power (POE or Adapter) ,it operates normally without any problem ( I have 10 AP having this issue)

any suggestion for a solution??

 

Cisco Employee

Re: WAP 150 losing gateway

Dear Gsdroubi ,

 

Please send me your Cisco ID along with a serial number of your WAP150 and I will make sure that a service request is opened for you.

 

Thanks.

Borislav Atanassov
Cisco Small Business TAC

Re: WAP 150 losing gateway

I'm having the same problem with three units, every time the devices reboot the gateway is lost. Firmware version 1.1.0.9.

 

Would you care to see that a service request is opened for me as well?

 

Thanks.

 

S/N: DNI2026A221, DNI2113A01M and DNI2113A064.

 

Cisco ID: danielssferreira