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I have a WAP150 that I was doing a firmware upgrade on. The firmware was at 126.96.36.199. The upgrading it to 188.8.131.52 The upgrade was being done with the WAP on the network using POE as opposed to direct power connection.
I started the upgrade and after a couple of hours it was still not online. I took it off the network and directly connected it to my MacBook Air. Still no go. I reset it using the reset button. It now has an address of 192.168.1.1 in Cisco Firmware Recovery. I have tried to upload both 184.108.40.206 and 220.127.116.11. All I see at the bottom of the browser window is 'Sending request to 192.168.1.1... There is a link to a 'Reboot' command, when clicked seems to have no affect.
Is the WAP going to the scrap pile? Suggestions?
It seems firmware upgradation process not completed successfully. You can open a service request with us following the below mentioned link, we will try to upgrade /recover the firmware on that device.
In case that doesn’t work then we may process the replacement based on the entitlement applicable for that serial number.
Note: The default IP address of the WAP150 is 192.168.1.245.
I called support and opened a case, 687736323. I have tried everything we discussed. Still stuck
There serial number is DNI1651A0SG. Not sure if it still under warranty, but if there is anything you can do for me it will be much appreciated.
On the subject you have mentioned about the WAP150 device however the mentioned serial number is not for WAP150 device. Please cross-verify the same.
Thank you for your reply. One of our Engineer is working on your service request (you have mentioned) and already he has sent an Email to you, please reply on that to proceed further.
Also please include this correct serial number details on that Email