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Beginner

WAP150 Stuck in Cisco Firmware Recovery

I have a WAP150 that I was doing a firmware upgrade on.  The firmware was at 1.0.0.16.  The upgrading it to 1.1.1.0  The upgrade was being done with the WAP on the network using POE as opposed to direct power connection.

 

I started the upgrade and after a couple of hours it was still not online.  I took it off the network and directly connected it to my MacBook Air.  Still no go.  I reset it using the reset button.  It now has an address of 192.168.1.1 in Cisco Firmware Recovery.  I have tried to upload both 1.1.1.0 and 1.0.0.16.  All I see at the bottom of the browser window is 'Sending request to 192.168.1.1...  There is a link to a 'Reboot' command, when clicked seems to have no affect.

 

Is the WAP going to the scrap pile?  Suggestions?

 

Len

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5 REPLIES 5
Cisco Employee

Re: WAP150 Stuck in Cisco Firmware Recovery

Hi Len,

It seems firmware upgradation process not completed successfully. You can open a service request with us following the below mentioned link, we will try to upgrade /recover the firmware on that device.

https://www.cisco.com/c/en/us/support/web/tsd-cisco-small-business-support-center-contacts.html

In case that doesn’t work then we may process the replacement based on the entitlement applicable for that serial number.

Note: The default IP address of the WAP150 is 192.168.1.245.

Beginner

Re: WAP150 Stuck in Cisco Firmware Recovery

Sujoy,

 

I called support and opened a case, 687736323.  I have tried everything we discussed.  Still stuck

 

There serial number is DNI1651A0SG.  Not sure if it still under warranty, but if there is anything you can do for me it will be much appreciated.

 

Thanks.

 

Len

Cisco Employee

Re: WAP150 Stuck in Cisco Firmware Recovery

Hi Len,

On the subject you have mentioned about the WAP150 device however the mentioned serial number is not for WAP150 device. Please cross-verify the same.

Beginner

Re: WAP150 Stuck in Cisco Firmware Recovery

Sujoy,

 

I miss typed  by one number.  Here is the correct number DNI1951A0SG.

 

Len

Cisco Employee

Re: WAP150 Stuck in Cisco Firmware Recovery

Hi Len,

Thank you for your reply. One of our Engineer is working on your service request (you have mentioned) and already he has sent an Email to you, please reply on that to proceed further.

Also please include this correct serial number details on that Email