02-04-2016 08:51 AM
Hello. We have bought several WAP351 access points and have some problems connecting with a MAC. In the log of the AP I see the following
Feb 4,2016 14:35:48 info hostapd[1583] Station aa:bb:cc:dd:ee:ff had an authentication failure, reason 20
Feb 4,2016 14:35:47 info hostapd[1583] Station aa:bb:cc:dd:ee:ff had an authentication failure, reason 19
Feb 4,2016 14:30:47 info hostapd[1583] The wireless client with MAC address aa:bb:cc:dd:ee:ff has been successfully authenticated.
Feb 4,2016 14:30:47 info hostapd[1583] STA aa:bb:cc:dd:ee:ff pairwise key exchange completed (WPAv2)
Feb 4,2016 14:30:46 info hostapd[1583] STA aa:bb:cc:dd:ee:ff associated with BSSID 11:22:33:44:55:66
Feb 4,2016 14:30:46 info hostapd[1583] Assoc request from aa:bb:cc:dd:ee:ff BSSID 11:22:33:44:55:66 SSID <COMPANY>
Feb 4,2016 14:30:33 debug hostapd[1583] station: aa:bb:cc:dd:ee:ff deauthenticated
Feb 4,2016 14:30:33 info hostapd[1583] STA aa:bb:cc:dd:ee:ff deauthed from BSSID 11:22:33:44:55:66 reason 4: Disassociated due to inactivity
Feb 4,2016 14:29:33 info hostapd[1583] The wireless client with MAC address aa:bb:cc:dd:ee:ff has been successfully authenticated.
Feb 4,2016 14:29:33 info hostapd[1583] STA aa:bb:cc:dd:ee:ff pairwise key exchange completed (WPAv2)
Feb 4,2016 14:29:30 info hostapd[1583] STA aa:bb:cc:dd:ee:ff associated with BSSID 11:22:33:44:55:66
Feb 4,2016 14:29:30 info hostapd[1583] Assoc request from aa:bb:cc:dd:ee:ff BSSID 11:22:33:44:55:66 SSID <COMPANY>
Feb 4,2016 14:28:58 info hostapd[1583] STA aa:bb:cc:dd:ee:ff deauthenticated for reason 16: Group key handshake timeout
Feb 4,2016 14:28:58 info hostapd[1583] Station aa:bb:cc:dd:ee:ff had an authentication failure, reason 17
Where
aa:bb:cc:dd:ee:ff MAC address of station (Mac laptop)
11:22:33:44:55:66 MAC address of AP
I read here http://www.aboutcher.co.uk/2012/07/linux-wifi-deauthenticated-reason-codes/ that the reason codes mean:
19 Invalid pairwise cipher
20 Invalid AKMP
But I am using the correct password, so I am wondering what it actually causing this.
I am wondering what I can do or how to troubleshoot further. The firmware is the latest, 1.0.1.4. Thank you
03-10-2018 12:30 AM
03-14-2018 02:42 AM
Hi,
I can suggest to follow the steps in this article:
https://supportforums.cisco.com/t5/small-business-wireless/wap-device-best-practice/td-p/2583802
More specifically you can try to increase the DTIM value to 3 which is what Apple is recommending.
If you are using a long complex password with special characters, I can recommend temporarily changing it to something simpler (test123, etc.) and testing again.
If you are still having issues, I'd suggest to call our support centre so an engineer can assist further.
Thanks,
Kris
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