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WAP371 Captive Portal not showing up after some time

hannes085
Level 1
Level 1

‎09-12-2018 12:16 PM

Hi,

I set up the captive portal on VLAN 2 and everything works fine. When I connect to the WLAN the login screen shows up and after entering username and password I am forwarded to the entered website and I'm able to browse the Internet.

After some time (a few days) the captive-portal login screen doesn't show up anymore and I even can't get to it by manually entering the APs IP in a browser. After a restart of the AP everything works fine again and the captive-portal shows up again very quick.

 

Can somebody please help me with this issue?

1 person had this problem
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3 Replies 3

boatanas
Cisco Employee
Cisco Employee

‎09-18-2018 02:39 AM

Dear Customer,

 

What is the firmware version you are currently running on your WAP371?

Borislav Atanassov
Cisco Small Business TAC
0 Helpful

hannes085
Level 1
Level 1
In response to boatanas

‎09-18-2018 03:52 AM

Hi,

it's 1.3.0.6

0 Helpful

boatanas
Cisco Employee
Cisco Employee
In response to hannes085

‎09-18-2018 04:31 AM

Dear Customer,

 

In this case we might have to investigate further this issue. Please open a service request: https://www.cisco.com/c/en/us/support/web/tsd-cisco-small-business-support-center-contacts.html

Borislav Atanassov
Cisco Small Business TAC
0 Helpful
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